CvdH
Clayton van der Haar
1 reviews | Active since Nov 2018
23 Mar 2022, 13:20
Terrible Service
I am beyond disappointed with my recent experience as a paying customer for over 2-3 years who has never missed an instalment. I was approved for a PlayStation 5 over the weekend and then today I receive a call from one of the consultants to say that I have been declined due to a limit. If affordability was an issue then all my items currently owned through Teljoy would not be paid religiously month after month. I feel like a manager needs to intervene regarding this matter as a loyal customer this is most certainly not the service one expects to receive
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Teljoy's replyOfficial
09 Apr 2022, 17:46Hello Clayton, thank you for your feedback.
As Teljoy is not a credit provider, we conduct affordability assessments via credit check on all customers, be it new or existing, to ensure that the financial well-being of our customers is taken care of. This is impacted not only by payment to Teljoy but by all one's payment history. We apologise for the frustration caused to you and of course we value your loyalty.
As Teljoy is not a credit provider, we conduct affordability assessments via credit check on all customers, be it new or existing, to ensure that the financial well-being of our customers is taken care of. This is impacted not only by payment to Teljoy but by all one's payment history. We apologise for the frustration caused to you and of course we value your loyalty.
Teljoy's reply09 Apr 2022, 17:46
Official
Hello Clayton, thank you for your feedback.
As Teljoy is not a credit provider, we conduct affordability assessments via credit check on all customers, be it new or existing, to ensure that the financial well-being of our customers is taken care of. This is impacted not only by payment to Teljoy but by all one's payment history. We apologise for the frustration caused to you and of course we value your loyalty.
As Teljoy is not a credit provider, we conduct affordability assessments via credit check on all customers, be it new or existing, to ensure that the financial well-being of our customers is taken care of. This is impacted not only by payment to Teljoy but by all one's payment history. We apologise for the frustration caused to you and of course we value your loyalty.