Terrible Service

I tried calling Ashton last week Monday (2nd July 2018) but couldn’t get through so I spoke to a lady regarding the below. On the 29th June 2018 a debit order went of, after Ashton confirmed that he would allocate the payment I made on the 31st of May 2018. (DOUBLE PAYMENT)

On the 2nd July 2018 ANOTHER debit order went of which I explained to the lady and I asked her to pay the money back to me but she suggested that I should reverse one debit order, and I did….

Now, yet again I received an SMS saying that my payment has been unsuccessful and that I should make a payment as soon as possible.

I would like to request for my debit order to be cancelled as I will be making EFT payments monthly to avoid situations like this.