ZH
Zama H

1 reviews | Active since Jun 2016

25 Jun 2016, 10:05

Terrible Service

<p>I'm a first time customer with teljoy, but the attitude I have received thus far has been appauling. The sales consultant captures my details inccorectly and still has an attitude about having to redo the application, please train your staff Innocentia Walaza to be precise, I mean sighing out loud and being dismissive while I'm on the line. That is unacceptable, terrible phone ettiquette the right thing to would have been to apologise even if you don't mean it. Another thing she said she will call me back, I'm still waiting, and I'm not getting through to the call centre have been on hold for 30 minutes, what is your SLA in your call centre.</p>

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Replies (1)
Teljoy
Teljoy's reply27 Jun 2016, 07:10
Official

Hello Zammy08

Thank you for the details,and our apologies for the manner in which your application process has been handled thus far.As we do strive to provide a pleasant,hassle free client experience,this has been handed over to our Sales supervisor to assist.

Thank you

Kind Regards

Wendy