Terrible poor service from Teljoy

I have a rent to own hisense tv with teljoy. The tv was setup about a week after application. After 2 days of using the tv I had to replace the remote batteries. I said maybe it was the first time so didnt make a fuss. However since then I have been replacing batteries every 3 days because they just go flat. I do not use cheap batteries. I contacted teljoy and they said that hisense says the remote is not under guaruntee and that a R100 fee will be charged. I agreed to pay the R100 because really what Choice do I have? I had to wait a month for a response. Then I recieved an email sayinging that teljoy was having delays and I need to go and pick up the remote somewhere in the South. I rep**** and said I dont mind waiting but I need to have the remote delivered as I cannot drive to remote locations. I live alone and work. I am still a month later waiting for a response and for the remote. I think teljoy is a very misleading company and make promises to clients that they cannot keep. Terrible service. I have sent another mail 2 days ago still no response and 2 call back requests to their repairs division.