MM
Mpho M
1 reviews | Active since Jan 2024
21 Jan 2026, 15:52
Terrible experience for something that was NOT my fault.
I am disappointed in the level of service I have received this far regarding my washing machine. My machine broke and was taken to maintentacne with Hisense, they brought the machine back and did not test it when they returned to see if it works, which is terrible customer service! I then tried to put the machine on and none of the buttons work and logged a fault. It is 6 days without a machine and NO RESPONSE from your technical team. Gift (technical support) logged my issue on Monday and its Wednesday now and no one has reached out to me to keep me informed or to replace my machine as requested, what level of customer experience is this?
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Replies (6)0
Replies (6)
Teljoy's replyOfficial
21 Jan 2026, 16:29Hello Mpho
We sincerely apologise for the inconvenience and frustration this experience has caused you. This is certainly not the level of service we aim to provide, and we fully understand how disruptive it is to be without a working washing machine, especially when the fault was not of your making.
It is unacceptable that the unit was returned without being properly tested and that you have since received no feedback from our technical team. We truly regret the lack of communication and the delay in resolving this matter.
Please be assured that your concern has been escalated as a matter of urgency. Our technical team will review the case immediately and ensure that you are contacted to provide clarity on the next steps, whether that be a repair or replacement of the unit. You deserve to be kept informed, and we acknowledge that this has not happened.
Thank you for your patience thus far. We appreciate you bringing this to our attention and will work to have this matter resolved as quickly as possible.
We sincerely apologise for the inconvenience and frustration this experience has caused you. This is certainly not the level of service we aim to provide, and we fully understand how disruptive it is to be without a working washing machine, especially when the fault was not of your making.
It is unacceptable that the unit was returned without being properly tested and that you have since received no feedback from our technical team. We truly regret the lack of communication and the delay in resolving this matter.
Please be assured that your concern has been escalated as a matter of urgency. Our technical team will review the case immediately and ensure that you are contacted to provide clarity on the next steps, whether that be a repair or replacement of the unit. You deserve to be kept informed, and we acknowledge that this has not happened.
Thank you for your patience thus far. We appreciate you bringing this to our attention and will work to have this matter resolved as quickly as possible.
Teljoy's reply21 Jan 2026, 16:29
Official
Hello Mpho
We sincerely apologise for the inconvenience and frustration this experience has caused you. This is certainly not the level of service we aim to provide, and we fully understand how disruptive it is to be without a working washing machine, especially when the fault was not of your making.
It is unacceptable that the unit was returned without being properly tested and that you have since received no feedback from our technical team. We truly regret the lack of communication and the delay in resolving this matter.
Please be assured that your concern has been escalated as a matter of urgency. Our technical team will review the case immediately and ensure that you are contacted to provide clarity on the next steps, whether that be a repair or replacement of the unit. You deserve to be kept informed, and we acknowledge that this has not happened.
Thank you for your patience thus far. We appreciate you bringing this to our attention and will work to have this matter resolved as quickly as possible.
We sincerely apologise for the inconvenience and frustration this experience has caused you. This is certainly not the level of service we aim to provide, and we fully understand how disruptive it is to be without a working washing machine, especially when the fault was not of your making.
It is unacceptable that the unit was returned without being properly tested and that you have since received no feedback from our technical team. We truly regret the lack of communication and the delay in resolving this matter.
Please be assured that your concern has been escalated as a matter of urgency. Our technical team will review the case immediately and ensure that you are contacted to provide clarity on the next steps, whether that be a repair or replacement of the unit. You deserve to be kept informed, and we acknowledge that this has not happened.
Thank you for your patience thus far. We appreciate you bringing this to our attention and will work to have this matter resolved as quickly as possible.
MM
Mpho M's updateReviewer Update
21 Jan 2026, 16:38Some needs to call me today!!!!
MM
Mpho M's update21 Jan 2026, 16:38
Reviewer Update
Some needs to call me today!!!!
MM
Mpho M's updateReviewer Update
21 Jan 2026, 17:27When are they calling me? It’s past business hours!
MM
Mpho M's update21 Jan 2026, 17:27
Reviewer Update
When are they calling me? It’s past business hours!
MM
Mpho M's updateReviewer Update
22 Jan 2026, 13:11CAN I GET A RESPONSE?????
MM
Mpho M's update22 Jan 2026, 13:11
Reviewer Update
CAN I GET A RESPONSE?????
MM
Mpho M's updateReviewer Update
22 Jan 2026, 14:20A consultant who promised their supervisor would call me before 2:30 on a recorded call. The consultant did nothing and I WAS THE ONE WHO CALLED, after you said you’d get someone to call me ASAP. 24 hours later and no one has reached out and no one has solved my query???????
MM
Mpho M's update22 Jan 2026, 14:20
Reviewer Update
A consultant who promised their supervisor would call me before 2:30 on a recorded call. The consultant did nothing and I WAS THE ONE WHO CALLED, after you said you’d get someone to call me ASAP. 24 hours later and no one has reached out and no one has solved my query???????
MM
Mpho M's updateReviewer Update
22 Jan 2026, 15:04The phone rang once and they dropped. Can they call again?
MM
Mpho M's update22 Jan 2026, 15:04
Reviewer Update
The phone rang once and they dropped. Can they call again?