CG
Callista G
1 reviews | Active since Feb 2026
20 Feb 2026, 14:27
Terrible Customer Service
Absolutely horrible service! They do not answer calls or emails. They escalate my monthly payment constantly. When asking them about it, I get no feedback. But they constantly send emails about outstanding amounts. Even when paying the agreed amounts my account keeps going into arrears due to them escalating fees!
Helpful (0)
Replies (2)0
Replies (2)
Teljoy's replyOfficial
20 Feb 2026, 14:37Hello Callista
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
Teljoy's reply20 Feb 2026, 14:37
Official
Hello Callista
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
Teljoy's replyOfficial
20 Feb 2026, 14:39Hello Callista
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
Teljoy's reply20 Feb 2026, 14:39
Official
Hello Callista
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.
That’s definitely not the experience we want for any of our customers.
Regarding your concerns: • Monthly instalments do not increase randomly. If there has been an adjustment, it would be due to contractual terms such as insurance changes, arrears, or fees app**** in line with the agreement.
• If your account is reflecting arrears despite you paying the agreed amount, this needs to be urgently reviewed. We sincerely apologize if your calls and emails have not been responded to timeously — that is not acceptable and we will address it.
A senior consultant will:
✔️ Review your payment history
✔️ Check any escalations or fees app****
✔️ Provide a full breakdown and explanation
✔️ Correct anything that may have been app**** incorrectly We take feedback like this seriously and would really appreciate the opportunity to resolve this properly for you.