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sunel.fraser sunel.fraser
1 reviews | Active since Dec 2016
22 Jan 2026, 13:27
Terrible aftersale service
I have a bed that I paid up but it came with a 10 year warrantee. I phoned a couple of times and every time I get told that a manager will contact me to assist with my warrantee claim, still nothing.
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Teljoy's replyOfficial
22 Jan 2026, 14:19Hello Sunel
Thank you for bringing this to our attention. Your concern regarding the 10-year warranty on your fully paid bed is noted, and it should have been handled with urgency and proper communication. We regret that you were repeatedly advised that a manager would contact you and this did not happen.
Thank you for bringing this to our attention. Your concern regarding the 10-year warranty on your fully paid bed is noted, and it should have been handled with urgency and proper communication. We regret that you were repeatedly advised that a manager would contact you and this did not happen.
Please be assured that your query will be escalated for immediate attention, and a manager will be requested to contact you directly to assist with your warranty claim and provide clear next steps.
We appreciate your patience and apologise once again for the inconvenience caused.
Teljoy's reply22 Jan 2026, 14:19
Official
Hello Sunel
Thank you for bringing this to our attention. Your concern regarding the 10-year warranty on your fully paid bed is noted, and it should have been handled with urgency and proper communication. We regret that you were repeatedly advised that a manager would contact you and this did not happen.
Thank you for bringing this to our attention. Your concern regarding the 10-year warranty on your fully paid bed is noted, and it should have been handled with urgency and proper communication. We regret that you were repeatedly advised that a manager would contact you and this did not happen.
Please be assured that your query will be escalated for immediate attention, and a manager will be requested to contact you directly to assist with your warranty claim and provide clear next steps.
We appreciate your patience and apologise once again for the inconvenience caused.