RT
Rogers T
1 reviews | Active since Jul 2023
05 Mar 2025, 07:14
TERMS AND CONDITIONS
NEED TO ADVISE TELJOY CUSTOMERS, THAT I WAS ADVISED OF T&C's ONLY WHEN I MADE A CLAIM, THAT THOUGHT YOU RELIGIOUSLY PAY YOUR MONTHLY PREMIUM, YOU WILL NOT BE ENTERTAINED, BECAUSE YOUR INSURED ITEM HAS PASSED THE 5 YEAR PERIOD. SO, I ENQUIRED WHY DID THE COMPANY NOT COMMUNICATE THIS TO ME. THEY THEN ADVISED ME TO READ THE T&C's ON THE WEBSITE, WHICH I CANNOT FIND. I REQUESTED FOR THIS TO BE EMAILED TO ME, I AM STILL WAITING. SO YOU CAN CANCEL THIS ITEM THAT HAS PASSED THE 5 YEAR PERIOD AND REPLACE IT WITH ANOTHER ITEM.
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Teljoy's replyOfficial
05 Mar 2025, 08:00Hello Rogers
We sincerely apologize for any confusion and frustration regarding your claim and the terms of your agreement. Our Terms & Conditions outline coverage limitations, including the 5-year policy period, and we regret any inconvenience this has caused.
We understand your concern and have escalated your request for the T&Cs to be emailed to you.
A representative will be in touch shortly to assist further. Please let us know if there’s anything else we can do to help.
We sincerely apologize for any confusion and frustration regarding your claim and the terms of your agreement. Our Terms & Conditions outline coverage limitations, including the 5-year policy period, and we regret any inconvenience this has caused.
We understand your concern and have escalated your request for the T&Cs to be emailed to you.
A representative will be in touch shortly to assist further. Please let us know if there’s anything else we can do to help.
Teljoy's reply05 Mar 2025, 08:00
Official
Hello Rogers
We sincerely apologize for any confusion and frustration regarding your claim and the terms of your agreement. Our Terms & Conditions outline coverage limitations, including the 5-year policy period, and we regret any inconvenience this has caused.
We understand your concern and have escalated your request for the T&Cs to be emailed to you.
A representative will be in touch shortly to assist further. Please let us know if there’s anything else we can do to help.
We sincerely apologize for any confusion and frustration regarding your claim and the terms of your agreement. Our Terms & Conditions outline coverage limitations, including the 5-year policy period, and we regret any inconvenience this has caused.
We understand your concern and have escalated your request for the T&Cs to be emailed to you.
A representative will be in touch shortly to assist further. Please let us know if there’s anything else we can do to help.