teljoy's aftersales service is non existent.

Have been supporting teljoy for years now but after the service I've received in the last 4 months, it is not in my best interest to continue supporting them. My wife purchased a washing machine from them end November 2020 the machine stopped working in July of 2021, 8 months old., a fault was logged with them immediately and we were informed a technician would be sent out to repair. The Technician arrived about a month later saying he would order parts and return. We then heard nothing until September 2021 when we contacted teljoy only to be informed that the machine was to be replaced and would be dispatched in 3 days. Another 2 weeks went by and we contacted teljoy again only to hear that we had been **** to and the supplier never had stock and we would be informed when one was available. At this point I bought a new machine from Game and contacted teljoy again asking to speak to management, I was put through to the service operations manager, this was on the 28 September 2021 and was promised by him that this would receive his immediate attention and the machine would be collected and a refund would be done from the date it was reported faulty. Well it didn't happen!!! Since then we have emailed him 5 times received email from him on the 29 September 2021 stating "I will rectify this today" again didn't happen. Again 4 October he rep**** "I will Sort this today still." Yet again didn’t happen. We were then referred to the Technical Team Leader Katie More on 25 October 2021, after speaking to her personally she explained it would be sorted that day and an agent from customer services would contact me on said day to inform me it had been sorted, well as of now the 29 October 2021 surprise surprise still nothing. Tried to contact her twice today and left messages to no avail. As last resort I contacted customer care who can find no logs on the system of all my correspondence. I’ve come to the conclusion that teljoy are only interested in clients who are buying but aftersales service, nothing.