JM
Johnie M
1 reviews | Active since Jun 2019
11 Jun 2024, 11:12
Teljoys
I had an account with Teljoy, which I paid up little did I know that with Teljoy after you’ve paid up your account it automatically means you forfeit your warranty if you start another contract.
My Skyworth 65inch broke the backlight and to my understanding it’s still under warranty but when I called Telkom I was told to take it to Skyworth as I nolonger have an account with them so I no longer have a warranty. Is there any law that fights for us customers against such treatment or daylight *******?
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
11 Jun 2024, 12:00Hello Johnie
Thank you for reaching out to us with your concerns. We understand that the situation with your Skyworth 65-inch TV and the warranty coverage has been frustrating for you.
Regarding the warranty, it is important to clarify that when an account is paid up and closed, the standard warranty provided by Teljoy also concludes. This is in line with our terms and conditions(Clause 6.3.4), which are communicated to customers at the time of signing up for a rental or purchase agreement.
However, we want to ensure that you are aware of all available options for resolving the issue with your TV. Even though your direct warranty with Teljoy has expired, the manufacturer's warranty may still be in effect. Skyworth, as the manufacturer, often provides a separate warranty on their products that can be utilized for repairs or replacements. Our customer service team will be reaching out to the account holder directly to address the query.
Thank you for reaching out to us with your concerns. We understand that the situation with your Skyworth 65-inch TV and the warranty coverage has been frustrating for you.
Regarding the warranty, it is important to clarify that when an account is paid up and closed, the standard warranty provided by Teljoy also concludes. This is in line with our terms and conditions(Clause 6.3.4), which are communicated to customers at the time of signing up for a rental or purchase agreement.
However, we want to ensure that you are aware of all available options for resolving the issue with your TV. Even though your direct warranty with Teljoy has expired, the manufacturer's warranty may still be in effect. Skyworth, as the manufacturer, often provides a separate warranty on their products that can be utilized for repairs or replacements. Our customer service team will be reaching out to the account holder directly to address the query.
Best regards,
Teljoy's reply11 Jun 2024, 12:00
Official
Hello Johnie
Thank you for reaching out to us with your concerns. We understand that the situation with your Skyworth 65-inch TV and the warranty coverage has been frustrating for you.
Regarding the warranty, it is important to clarify that when an account is paid up and closed, the standard warranty provided by Teljoy also concludes. This is in line with our terms and conditions(Clause 6.3.4), which are communicated to customers at the time of signing up for a rental or purchase agreement.
However, we want to ensure that you are aware of all available options for resolving the issue with your TV. Even though your direct warranty with Teljoy has expired, the manufacturer's warranty may still be in effect. Skyworth, as the manufacturer, often provides a separate warranty on their products that can be utilized for repairs or replacements. Our customer service team will be reaching out to the account holder directly to address the query.
Thank you for reaching out to us with your concerns. We understand that the situation with your Skyworth 65-inch TV and the warranty coverage has been frustrating for you.
Regarding the warranty, it is important to clarify that when an account is paid up and closed, the standard warranty provided by Teljoy also concludes. This is in line with our terms and conditions(Clause 6.3.4), which are communicated to customers at the time of signing up for a rental or purchase agreement.
However, we want to ensure that you are aware of all available options for resolving the issue with your TV. Even though your direct warranty with Teljoy has expired, the manufacturer's warranty may still be in effect. Skyworth, as the manufacturer, often provides a separate warranty on their products that can be utilized for repairs or replacements. Our customer service team will be reaching out to the account holder directly to address the query.
Best regards,
JM
Johnie M's updateReviewer Update
11 Jun 2024, 12:42So my warranty with Teljoy is dependent on my contract with you , meaning the sooner I pay my account and so goes my warranty and the longer I pay so does the warranty run . Please give a clear understanding
JM
Johnie M's update11 Jun 2024, 12:42
Reviewer Update
So my warranty with Teljoy is dependent on my contract with you , meaning the sooner I pay my account and so goes my warranty and the longer I pay so does the warranty run . Please give a clear understanding
Teljoy's replyOfficial
11 Jun 2024, 14:19Hello Johnie
Please note that we currently contacting the account holder to assist.
Please note that we currently contacting the account holder to assist.
Best regards,
Teljoy's reply11 Jun 2024, 14:19
Official
Hello Johnie
Please note that we currently contacting the account holder to assist.
Please note that we currently contacting the account holder to assist.
Best regards,