NO
None O
1 reviews | Active since Jan 2013
30 Aug 2021, 11:40
Teljoy- Zero interest in Customer Retention
If I had written this review 5 years ago, the review would have been a good one because of Wendy Maadi who was a brilliant customer service agent. However, since then Teljoy does not seem to care about it's customers. I tried to add a new product and they didn't even have the courtesy to respond. Because even though Teljoy is NOT a credit provider, and even though my credit score is EXCELLENT, and my payment history with Teljoy over 8 years has been EXCELLENT, according to them, if you are under Debt Review, you are worthless to them. So after 8 years of being a Teljoy customer, I am happy to finally pay my last payment/product off and never to hear from Teljoy again.
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Replies (5)0
Replies (5)
Teljoy's replyOfficial
30 Aug 2021, 12:33Hi,
We aim to give our customers the freedom and lifestyle they want, while simultaneously preventing over-indebtedness. We do this to ensure the financial well-being of our customers.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
We aim to give our customers the freedom and lifestyle they want, while simultaneously preventing over-indebtedness. We do this to ensure the financial well-being of our customers.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
Teljoy's reply30 Aug 2021, 12:33
Official
Hi,
We aim to give our customers the freedom and lifestyle they want, while simultaneously preventing over-indebtedness. We do this to ensure the financial well-being of our customers.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
We aim to give our customers the freedom and lifestyle they want, while simultaneously preventing over-indebtedness. We do this to ensure the financial well-being of our customers.
Should you require further assistance, do not hesitate to contact us.
Regards
The Teljoy Team
NO
None O's updateReviewer Update
30 Aug 2021, 14:03That's nice. Except I am no longer over indebted. Being under Debt Review is NOT a blacklist. You should learn the difference. Again, you are not a credit provider, so the only
decision YOU have to make is whether I can afford it. But you don't even look. And so you will continue to loose customers. I will reiterate my original statement, if this is how you treat a customer of 8years, I am happy to be rid of you.
decision YOU have to make is whether I can afford it. But you don't even look. And so you will continue to loose customers. I will reiterate my original statement, if this is how you treat a customer of 8years, I am happy to be rid of you.
NO
None O's update30 Aug 2021, 14:03
Reviewer Update
That's nice. Except I am no longer over indebted. Being under Debt Review is NOT a blacklist. You should learn the difference. Again, you are not a credit provider, so the only
decision YOU have to make is whether I can afford it. But you don't even look. And so you will continue to loose customers. I will reiterate my original statement, if this is how you treat a customer of 8years, I am happy to be rid of you.
decision YOU have to make is whether I can afford it. But you don't even look. And so you will continue to loose customers. I will reiterate my original statement, if this is how you treat a customer of 8years, I am happy to be rid of you.
Teljoy's replyOfficial
30 Aug 2021, 14:37We conduct credit assessments through our credit bureau based on affordability assessments. Different factors are taken into account: payment history, affordability, regularity, etc. Whether the application is new or an add-on to an existing account, every customer is vetted.
Teljoy's reply30 Aug 2021, 14:37
Official
We conduct credit assessments through our credit bureau based on affordability assessments. Different factors are taken into account: payment history, affordability, regularity, etc. Whether the application is new or an add-on to an existing account, every customer is vetted.
NO
None O's updateReviewer Update
30 Aug 2021, 14:48YOU DID NOT!! WITHIN SECONDS OF APPLYING, AS SOON AS I STATED I AM ON DEBT REVIEW I RECEIVED A DECLINED MESSAGE SO STOP LYING! Now you are really digging a hole for yourself and by continuously replying and being argumentative you are simply cementing my point. So by all means, carry on. You are doing your company a HUGE disservice. I for one, am not interested in wasting another second of my life on Teljoy.
NO
None O's update30 Aug 2021, 14:48
Reviewer Update
YOU DID NOT!! WITHIN SECONDS OF APPLYING, AS SOON AS I STATED I AM ON DEBT REVIEW I RECEIVED A DECLINED MESSAGE SO STOP LYING! Now you are really digging a hole for yourself and by continuously replying and being argumentative you are simply cementing my point. So by all means, carry on. You are doing your company a HUGE disservice. I for one, am not interested in wasting another second of my life on Teljoy.
Teljoy's replyOfficial
30 Aug 2021, 15:09We unfortunately cannot assist when one is on debt review.
Teljoy's reply30 Aug 2021, 15:09
Official
We unfortunately cannot assist when one is on debt review.