SG
SANDRA G
1 reviews | Active since Dec 2021
02 Jun 2025, 17:24
TELJOY YOU ARE A DISGRACE
Dear Teljoy
You are an absolute disgrace! I have paid my contract up, yet you bill me for a 37th month. I call your accounts department, they agree it is paid up but can't rectify their side, and put me through to customer service, who once again confirms my contract is paid up! YOU NOW MESSAGE THREATENING TO REPOSSESS MY GOODS. WHAT THE ACTUAL F.........................................
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
03 Jun 2025, 09:28Hello,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We understand how upsetting this situation must be, especially after fulfilling your agreement and still receiving incorrect billing and communication. This is certainly not the service we strive to provide, and we completely understand your concern.
Please be assured that this matter has been urgently escalated to the relevant team for investigation. They will be in contact with you shortly to resolve the issue and ensure that your account is correctly updated.
We truly value your support and patience, and we are committed to making this right as quickly as possible.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We understand how upsetting this situation must be, especially after fulfilling your agreement and still receiving incorrect billing and communication. This is certainly not the service we strive to provide, and we completely understand your concern.
Please be assured that this matter has been urgently escalated to the relevant team for investigation. They will be in contact with you shortly to resolve the issue and ensure that your account is correctly updated.
We truly value your support and patience, and we are committed to making this right as quickly as possible.
Teljoy's reply03 Jun 2025, 09:28
Official
Hello,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We understand how upsetting this situation must be, especially after fulfilling your agreement and still receiving incorrect billing and communication. This is certainly not the service we strive to provide, and we completely understand your concern.
Please be assured that this matter has been urgently escalated to the relevant team for investigation. They will be in contact with you shortly to resolve the issue and ensure that your account is correctly updated.
We truly value your support and patience, and we are committed to making this right as quickly as possible.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We understand how upsetting this situation must be, especially after fulfilling your agreement and still receiving incorrect billing and communication. This is certainly not the service we strive to provide, and we completely understand your concern.
Please be assured that this matter has been urgently escalated to the relevant team for investigation. They will be in contact with you shortly to resolve the issue and ensure that your account is correctly updated.
We truly value your support and patience, and we are committed to making this right as quickly as possible.
SG
SANDRA G's updateReviewer Update
03 Jun 2025, 10:06Thank you for your response. I await to hear back from your team
SG
SANDRA G's update03 Jun 2025, 10:06
Reviewer Update
Thank you for your response. I await to hear back from your team
Teljoy's replyOfficial
03 Jun 2025, 11:59You're welcome!
I’ve followed up with the relevant team, and they’ve confirmed that they’ve been in contact with you and that the matter has now been resolved.
I’ve followed up with the relevant team, and they’ve confirmed that they’ve been in contact with you and that the matter has now been resolved.
Teljoy's reply03 Jun 2025, 11:59
Official
You're welcome!
I’ve followed up with the relevant team, and they’ve confirmed that they’ve been in contact with you and that the matter has now been resolved.
I’ve followed up with the relevant team, and they’ve confirmed that they’ve been in contact with you and that the matter has now been resolved.
SG
SANDRA G's updateReviewer Update
05 Jun 2025, 09:20Good morning, and once again we are back to square ****** one with you! The lady that called me assured me I would get the correct message of amount owing and that they had fixed it. And not to my surprise you are demanding the incorrect amount and threatening repossession. I have been asking since before the end of May for you to rectify this. I will not pay the current amount due of R477, until I get correct Billing!
Dont waste my time phoning me. JUST FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dont waste my time phoning me. JUST FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SG
SANDRA G's update05 Jun 2025, 09:20
Reviewer Update
Good morning, and once again we are back to square ****** one with you! The lady that called me assured me I would get the correct message of amount owing and that they had fixed it. And not to my surprise you are demanding the incorrect amount and threatening repossession. I have been asking since before the end of May for you to rectify this. I will not pay the current amount due of R477, until I get correct Billing!
Dont waste my time phoning me. JUST FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dont waste my time phoning me. JUST FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Teljoy's replyOfficial
06 Jun 2025, 12:09Thank you for your message, and we sincerely apologise for the continued frustration you've experienced.
Please be assured that we’ve followed up with the relevant team, and they have confirmed that they’ve been in contact with you and have corrected the billing error on their end.
We truly regret the inconvenience caused and appreciate your patience and understanding as we worked to resolve this.
Please be assured that we’ve followed up with the relevant team, and they have confirmed that they’ve been in contact with you and have corrected the billing error on their end.
We truly regret the inconvenience caused and appreciate your patience and understanding as we worked to resolve this.
Teljoy's reply06 Jun 2025, 12:09
Official
Thank you for your message, and we sincerely apologise for the continued frustration you've experienced.
Please be assured that we’ve followed up with the relevant team, and they have confirmed that they’ve been in contact with you and have corrected the billing error on their end.
We truly regret the inconvenience caused and appreciate your patience and understanding as we worked to resolve this.
Please be assured that we’ve followed up with the relevant team, and they have confirmed that they’ve been in contact with you and have corrected the billing error on their end.
We truly regret the inconvenience caused and appreciate your patience and understanding as we worked to resolve this.