JM
JJ M
1 reviews | Active since Jul 2011
25 Aug 2026, 21:48
Teljoy written communication needs improvement
The bad rating is for the total lack of response from Teljoy to emails. Written communication is not one of Teljoy strengths...
This was my email (with related attachments) Good day, I received my September invoice (Invoice No: ***0) and noticed an error. I upgraded to the TCL 8KG machine and received confirmation via SMS on the 13th of August. However, my invoice still shows a full month's charge of R 257.29 for the old KIC machine (Contract ***0).
Please adjust this to a pro-rata charge for the 13 days of usage and issue a corrected invoice or account credit.”
Kind regards JJ Myburgh
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
26 Aug 2026, 07:36We sincerely apologise, JJ. Your email clearly raised a specific billing issue, and you should not have had to follow up because you received no response from us.
We understand your concern regarding Invoice ***0 and Contract ***0. You upgraded to the TCL 8KG machine on 13 August, yet the September invoice reflected the full R257.29 charge for the previous KIC machine rather than a pro-rata amount.
We’re sorry that we let you down in our written communication. Your experience is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll ensure the billing query is reviewed and that the appropriate correction or account credit is app****.
We understand your concern regarding Invoice ***0 and Contract ***0. You upgraded to the TCL 8KG machine on 13 August, yet the September invoice reflected the full R257.29 charge for the previous KIC machine rather than a pro-rata amount.
We’re sorry that we let you down in our written communication. Your experience is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll ensure the billing query is reviewed and that the appropriate correction or account credit is app****.
Best regards,
Teljoy's reply26 Aug 2026, 07:36
Official
We sincerely apologise, JJ. Your email clearly raised a specific billing issue, and you should not have had to follow up because you received no response from us.
We understand your concern regarding Invoice ***0 and Contract ***0. You upgraded to the TCL 8KG machine on 13 August, yet the September invoice reflected the full R257.29 charge for the previous KIC machine rather than a pro-rata amount.
We’re sorry that we let you down in our written communication. Your experience is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll ensure the billing query is reviewed and that the appropriate correction or account credit is app****.
We understand your concern regarding Invoice ***0 and Contract ***0. You upgraded to the TCL 8KG machine on 13 August, yet the September invoice reflected the full R257.29 charge for the previous KIC machine rather than a pro-rata amount.
We’re sorry that we let you down in our written communication. Your experience is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll ensure the billing query is reviewed and that the appropriate correction or account credit is app****.
Best regards,
JM
JJ M's updateReviewer Update
27 Aug 2026, 15:53Still no written replies on my email I am checking my email every 15 min.
No reply emails.
Can anyone at teljoy just write me an email explaining what I asked, please
No reply emails.
Can anyone at teljoy just write me an email explaining what I asked, please
JM
JJ M's update27 Aug 2026, 15:53
Reviewer Update
Still no written replies on my email I am checking my email every 15 min.
No reply emails.
Can anyone at teljoy just write me an email explaining what I asked, please
No reply emails.
Can anyone at teljoy just write me an email explaining what I asked, please
JM
JJ M's updateReviewer Update
31 Aug 2026, 12:126 days later. No reply to my email or this complaint dispite your promise here above.
If there is no one that knows how to reply to an email, can you please explain to me here why I was dubbel charged after upgrading and if I from now on have to pay for two washing machines?
I wanted to add another appliance but thinking rather not.
If there is no one that knows how to reply to an email, can you please explain to me here why I was dubbel charged after upgrading and if I from now on have to pay for two washing machines?
I wanted to add another appliance but thinking rather not.
JM
JJ M's update31 Aug 2026, 12:12
Reviewer Update
6 days later. No reply to my email or this complaint dispite your promise here above.
If there is no one that knows how to reply to an email, can you please explain to me here why I was dubbel charged after upgrading and if I from now on have to pay for two washing machines?
I wanted to add another appliance but thinking rather not.
If there is no one that knows how to reply to an email, can you please explain to me here why I was dubbel charged after upgrading and if I from now on have to pay for two washing machines?
I wanted to add another appliance but thinking rather not.