Teljoy will let you down

Firstly, let me warn anyone wanting to rent to own anything from Teljoy. For over a year they have been debiting my account which is a shared bank account. There debit orders have never been returned. Never the less, I was offered by Teljoy if I needed anything else or would like to order something so I decided upon a new cell phone which has now being denied due to Teljoy NOT debiting my account. I mean, here you have a customer who has not changed their bank details, proof of bank statements were sent to their customer department confirming not only that my salary is still being paid into the same account but that their debit orders have been processed on the account so I still get denied and now I must sit with this black mark so to speak on my name which will ultimately affect my credit. They do not even have the common decency to call you and when I explained all of this to the customer department, I said debit the account, why has the debit order not come off, they still have not done so. No explanation, nothing. I am highly irate. I have never been treated so badly in my life when all I have bee doing is paying my account via debit order for over a year. Don't go near them. They do not have their customers best interests at heart even though they have facts straight in front of them.