1 reviews | Active since Jul 2011
Teljoy wil NOT reply to your email or Hellopeter complaints. Charging double after "upgrade"
Shocking.
After 3 Hellopeter complaints and several emails (maybe 5?) Still no reply or explanation either on Hellopeter or email
Here's my original complaint/quary:
Teljoy written communication needs improvement The bad rating is for the total lack of response from Teljoy to emails. Written communication is not one of Teljoy strengths...
This was my email (with related attachments) Good day, I received my September invoice (Invoice No: **********0) and noticed an error. I upgraded to the TCL 8KG machine and received confirmation via SMS on the 13th of August. However, my invoice still shows a full month's charge of R 257.29 for the old KIC machine (Contract **********0).
Please adjust this to a pro-rata charge for the 13 days of usage and issue a corrected invoice or account credit.”
Kind regards JJ Myburgh
We sincerely apologise for the frustration and inconvenience caused by the lack of feedback on your query. We completely understand your disappointment, especially after having contacted us several times via HelloPeter and email without receiving a proper response.
We have noted your original query regarding the upgrade to the TCL 8KG washing machine on 13 August and the September invoice still reflecting the full monthly rental of R257.29 for the previous KIC machine instead of the applicable pro-rata charge.
We are sorry that you have had to follow up repeatedly to get clarity on what should have been addressed with you from the outset. We are escalating this for urgent investigation so that the billing can be reviewed and the necessary adjustment made.
We appreciate your patience and sincerely apologize that our communication has not met the standard you should expect from Teljoy.
We sincerely apologise for the frustration and inconvenience caused by the lack of feedback on your query. We completely understand your disappointment, especially after having contacted us several times via HelloPeter and email without receiving a proper response.
We have noted your original query regarding the upgrade to the TCL 8KG washing machine on 13 August and the September invoice still reflecting the full monthly rental of R257.29 for the previous KIC machine instead of the applicable pro-rata charge.
We are sorry that you have had to follow up repeatedly to get clarity on what should have been addressed with you from the outset. We are escalating this for urgent investigation so that the billing can be reviewed and the necessary adjustment made.
We appreciate your patience and sincerely apologize that our communication has not met the standard you should expect from Teljoy.
Only response received is your reply here.
I don't understand why anyone at Teljoy just could not click reply on my email and give me an explanation and tell me what is being doen to rectify.
I want to pay my account, bit I can't if my account isn't fixed, and I won't pay for two washing machines, I'm sorry.
Only response received is your reply here.
I don't understand why anyone at Teljoy just could not click reply on my email and give me an explanation and tell me what is being doen to rectify.
I want to pay my account, bit I can't if my account isn't fixed, and I won't pay for two washing machines, I'm sorry.