TELJOY UNHELPFUL AND UNRELIABLE !!

We have asked Teljoy for assistance on our accounts to be placed on hold with the national lock-down as we are self employed and our business was closed till level 3. We were told that our April installment will be covered and that we need to pay half installment for May, which we did. We still receive calls and sms'e saying our Accounts are in arrears. I emailed and was told that we are still liable for the the April & may installments as they are a hire to own and not HP company. Our new Couch's leather is cracking and this will not be attended to till account up to date !! This will be the 3rd complaint on couch as first was color fade and 2nd was couch sizes uneven. I've been with Teljoy for more than 7 years and this is their way of assisting when you as client is in need not due to your own doing or cause !!!