Teljoy unable to be accountable with finances!!!

Teljoy has not been able to repair their own accounting software which caused a glitch preventing them from debiting my bank account. After multiple calls to Portia which tells me i should just make a cash payment with an additional R10 admin fee as I am paying cash. I have asked for elevation of the matter. Only to be told there is no one else.

Now they have also marked me for late payment as what ever I do to get this resolved goes to file 13.

I am not sure how much more I should do before taking legal action.

I have a long email trail which have been left unanswered but I also have read receipts to proof that my mails have been delivered and read.