NC
N C
1 reviews | Active since Apr 2019
14 Nov 2025, 17:47
Teljoy thinks they are above the CPA
An item was delivered on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy.
We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on Teljoy platform. My Wife acontacted Teljoy to report the issue on Monday,7 November 2025, and was informed that she would be subject to a cancellation fee and a 30-day notice period.
We find this response entirely unacceptable and in direct violation
I am writing to formally lodge a complaint regarding an item delivered to my wife on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy.
We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on your platform. I contacted Teljoy to report the issue, and was informed that we would be subject to a cancellation fee and a 30-day notice period.
We find this response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA).
Teljoy was informed of the Consumer Protection Act (CPA) requirements but their response remains the same.
Helpful (0)
Replies (10)0
Replies (10)NC
N C's updateReviewer Update
14 Nov 2025, 18:00I see my review is a bit confusing. See below for correct review. Unfortunately Hellopeter does have the function to edit reviiew.
An item was delivered on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy.
We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on Teljoy platform. My Wife acontacted Teljoy to report the issue on Monday,7 November 2025, and was informed that she would be subject to a cancellation fee and a 30-day notice period.
We find this response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA).
Teljoy was informed of the Consumer Protection Act (CPA) requirements but their response remains the same.
An item was delivered on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy.
We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on Teljoy platform. My Wife acontacted Teljoy to report the issue on Monday,7 November 2025, and was informed that she would be subject to a cancellation fee and a 30-day notice period.
We find this response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA).
Teljoy was informed of the Consumer Protection Act (CPA) requirements but their response remains the same.
NC
N C's update14 Nov 2025, 18:00
Reviewer Update
I see my review is a bit confusing. See below for correct review. Unfortunately Hellopeter does have the function to edit reviiew.
An item was delivered on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy.
We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on Teljoy platform. My Wife acontacted Teljoy to report the issue on Monday,7 November 2025, and was informed that she would be subject to a cancellation fee and a 30-day notice period.
We find this response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA).
Teljoy was informed of the Consumer Protection Act (CPA) requirements but their response remains the same.
An item was delivered on Thursday, 7 November 2025, under a rental agreement facilitated via Teljoy.
We only used the item for the first time on Sunday, 9 November, and immediately discovered that it was defective and did not match the description provided on Teljoy platform. My Wife acontacted Teljoy to report the issue on Monday,7 November 2025, and was informed that she would be subject to a cancellation fee and a 30-day notice period.
We find this response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA).
Teljoy was informed of the Consumer Protection Act (CPA) requirements but their response remains the same.
Teljoy's replyOfficial
15 Nov 2025, 08:24Hello Karen
Thank you for bringing this to our attention.
We understand your concern regarding the condition of the unit delivered on 7 November, and we appreciate you notifying us as soon as the issue was discovered. We can confirm that any product that is found to be defective on delivery is fully investigated by our technical and quality teams to determine the appropriate resolution.
Please note that our standard cancellation and notice procedures apply only once a product has been inspected and confirmed to be in working order. In cases where a unit is reported as faulty shortly after delivery, the matter is escalated for assessment, and no cancellation fees are app**** until the investigation is completed.
Our team is currently reviewing the information provided, along with the details of the delivery and the reported fault. A consultant from our technical department will contact you with feedback and the next steps.
We appreciate your patience while we work to resolve this for you.
Thank you for bringing this to our attention.
We understand your concern regarding the condition of the unit delivered on 7 November, and we appreciate you notifying us as soon as the issue was discovered. We can confirm that any product that is found to be defective on delivery is fully investigated by our technical and quality teams to determine the appropriate resolution.
Please note that our standard cancellation and notice procedures apply only once a product has been inspected and confirmed to be in working order. In cases where a unit is reported as faulty shortly after delivery, the matter is escalated for assessment, and no cancellation fees are app**** until the investigation is completed.
Our team is currently reviewing the information provided, along with the details of the delivery and the reported fault. A consultant from our technical department will contact you with feedback and the next steps.
We appreciate your patience while we work to resolve this for you.
Teljoy's reply15 Nov 2025, 08:24
Official
Hello Karen
Thank you for bringing this to our attention.
We understand your concern regarding the condition of the unit delivered on 7 November, and we appreciate you notifying us as soon as the issue was discovered. We can confirm that any product that is found to be defective on delivery is fully investigated by our technical and quality teams to determine the appropriate resolution.
Please note that our standard cancellation and notice procedures apply only once a product has been inspected and confirmed to be in working order. In cases where a unit is reported as faulty shortly after delivery, the matter is escalated for assessment, and no cancellation fees are app**** until the investigation is completed.
Our team is currently reviewing the information provided, along with the details of the delivery and the reported fault. A consultant from our technical department will contact you with feedback and the next steps.
We appreciate your patience while we work to resolve this for you.
Thank you for bringing this to our attention.
We understand your concern regarding the condition of the unit delivered on 7 November, and we appreciate you notifying us as soon as the issue was discovered. We can confirm that any product that is found to be defective on delivery is fully investigated by our technical and quality teams to determine the appropriate resolution.
Please note that our standard cancellation and notice procedures apply only once a product has been inspected and confirmed to be in working order. In cases where a unit is reported as faulty shortly after delivery, the matter is escalated for assessment, and no cancellation fees are app**** until the investigation is completed.
Our team is currently reviewing the information provided, along with the details of the delivery and the reported fault. A consultant from our technical department will contact you with feedback and the next steps.
We appreciate your patience while we work to resolve this for you.
NC
N C's updateReviewer Update
15 Nov 2025, 10:27This response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA) 68 of 2008, specifically:
Section 56 of the CPA provides an imp**** warranty of quality for up to 6 months after delivery.
If goods are defective or not as described, the consumer has the right to return the item and request a refund, replacement, or repair — without penalty.
The CPA overrides any internal company policy that imposes cancellation fees or notice periods in such cases.
Section 56 of the CPA provides an imp**** warranty of quality for up to 6 months after delivery.
If goods are defective or not as described, the consumer has the right to return the item and request a refund, replacement, or repair — without penalty.
The CPA overrides any internal company policy that imposes cancellation fees or notice periods in such cases.
NC
N C's update15 Nov 2025, 10:27
Reviewer Update
This response entirely unacceptable and in direct violation of the Consumer Protection Act (CPA) 68 of 2008, specifically:
Section 56 of the CPA provides an imp**** warranty of quality for up to 6 months after delivery.
If goods are defective or not as described, the consumer has the right to return the item and request a refund, replacement, or repair — without penalty.
The CPA overrides any internal company policy that imposes cancellation fees or notice periods in such cases.
Section 56 of the CPA provides an imp**** warranty of quality for up to 6 months after delivery.
If goods are defective or not as described, the consumer has the right to return the item and request a refund, replacement, or repair — without penalty.
The CPA overrides any internal company policy that imposes cancellation fees or notice periods in such cases.
Teljoy's replyOfficial
15 Nov 2025, 10:34Hello Karen
We are currently reviewing the information you provided, and a consultant will be in contact to assist you with the next steps.
We are currently reviewing the information you provided, and a consultant will be in contact to assist you with the next steps.
Teljoy's reply15 Nov 2025, 10:34
Official
Hello Karen
We are currently reviewing the information you provided, and a consultant will be in contact to assist you with the next steps.
We are currently reviewing the information you provided, and a consultant will be in contact to assist you with the next steps.
NC
N C's updateReviewer Update
15 Nov 2025, 10:35This has already be inprocess for two weeks. It better be resolved soon.
NC
N C's update15 Nov 2025, 10:35
Reviewer Update
This has already be inprocess for two weeks. It better be resolved soon.
Teljoy's replyOfficial
15 Nov 2025, 10:38Hello Karen
We understand your frustration and appreciate your patience.
Please be assured that your case is still being processed, and our team is actively working to resolve it as quickly as possible. A consultant will follow up with the account holder directly once there’s an update.
We understand your frustration and appreciate your patience.
Please be assured that your case is still being processed, and our team is actively working to resolve it as quickly as possible. A consultant will follow up with the account holder directly once there’s an update.
Teljoy's reply15 Nov 2025, 10:38
Official
Hello Karen
We understand your frustration and appreciate your patience.
Please be assured that your case is still being processed, and our team is actively working to resolve it as quickly as possible. A consultant will follow up with the account holder directly once there’s an update.
We understand your frustration and appreciate your patience.
Please be assured that your case is still being processed, and our team is actively working to resolve it as quickly as possible. A consultant will follow up with the account holder directly once there’s an update.
NC
N C's updateReviewer Update
17 Nov 2025, 09:04So Teljoy has waived the cancellation fee, thank you.
But what about the pro- rata fee and collection date being 28/11?
But what about the pro- rata fee and collection date being 28/11?
NC
N C's update17 Nov 2025, 09:04
Reviewer Update
So Teljoy has waived the cancellation fee, thank you.
But what about the pro- rata fee and collection date being 28/11?
But what about the pro- rata fee and collection date being 28/11?
Teljoy's replyOfficial
17 Nov 2025, 09:17Hello Karen
Please note that the account is still being reviewed. Once the review is completed, we will contact the account holder with full feedback regarding the pro-rata fee and the collection date.
Please note that the account is still being reviewed. Once the review is completed, we will contact the account holder with full feedback regarding the pro-rata fee and the collection date.
Teljoy's reply17 Nov 2025, 09:17
Official
Hello Karen
Please note that the account is still being reviewed. Once the review is completed, we will contact the account holder with full feedback regarding the pro-rata fee and the collection date.
Please note that the account is still being reviewed. Once the review is completed, we will contact the account holder with full feedback regarding the pro-rata fee and the collection date.
NC
N C's updateReviewer Update
17 Nov 2025, 09:22Noted thanks
NC
N C's update17 Nov 2025, 09:22
Reviewer Update
Noted thanks
NC
N C's updateReviewer Update
20 Nov 2025, 07:29What's the feedback Teljoy?
NC
N C's update20 Nov 2025, 07:29
Reviewer Update
What's the feedback Teljoy?