Teljoy the worst Service ever 9 months to repair a TV

If I could give a -0 star rating I would!!! I have a rent to own Hisense tv with teljoy and I have been paying for almost 3 years now and the contract ends this year Sept. Last year November I took my tv in to be repaired because apparently teljoy could not dispatch someone to my area, after taking it in I have had every excuse in the book and I stopped paying for a tv that has not been in my possession for 9 months now. an agent is now ignoring my emails and every time I call they just say they will call me back but NOTHING!!! They have arranged maybe 3 times now for someone to deliver the tv and also, you guessed it nothing!!! I am being treated like a ******** when I have every right to my tv that I have been paying for! I want a new unit because my tv has been standing in a warehouse without a box for almost 6 months now! I sent my contracts and correspondence to my lawyer but I will never recommend this awful service! Please can I have someone from top management call me because your agents are useless!