Teljoy the ball is in your court.

Customer service that is out this world or so I thought. I never experienced customer service like I experienced customer service first hand from Teljoy in the beginning of my renting to own journey. Wow I was amazed at their rapid response time and overall impressed at their extraordinary telephone ethic. Regrettably like many other businesses across South Africa as soon as they get their money customer service goes out the window! Convenient to call it the new Covid 19 caused it excuse. Or as a result of Covid 19 we're running STILL on I.e skeleton staff. Come on can this truly be the "new" excuse for everything that goes wrong? I logged a complaint on the 7th of September complaining and/or informing Teljoy that our recliner lounge chairs were tearing on the armrest as well as at the top end of the said recliner. As of even date and after sending photos as requested for the umpteenth time I haven't received any joy from Teljoy!!!!! No problem deducting the monthly installments timeously but actually repairing or replacing the recliner seems to be of no pressing matter whatsoever. And there I was ranting and raving about Teljoy to almost everyone I know. Maybe it's time to reconsider the positive things I spread about them and take my business elsewhere. Your best method for marketing I feel is word of mouth but this can also ruin your business. So Teljoy the ball is in your court. What is your action plan going to be? #Teljoy #badcustomerservice #spreadtheword