Teljoy technician

I am renting a Smart Hisense 50inch TV from Teljoy since October 2012. Rented another TV and Fridge. Due to losing my job i gave back the lastest TV and Fridge to Teljoy. Once i was employed again i got my account uptodate. Been dealing with Portia from beginning. Mentioned that im having problems with TV always a story that i need to pay a months rental to be in advance.... did it, had a call from a lady to say technician will call me....still waiting....its now more than a month! What upsets me is all the promises just to keep one calm for the moment. Then silence..i need to know when Teljoy will also treat me the way i treat them, with dignity??? Can i PLEASE have feedbacj? Kind regards Clifford van der Westhuizen