Teljoy technical department doesn't care

Wash machine broke on the 22nd. Phoned technical department...until today no response when machine will be fixed. Only excuses and all their customer service advertising is null and void. Teljoy doesn't care at all. Same applies for the "manager". Customer obsesssion non existing. 4 times they put the phone down my ears because they don't want to take care of the issue and don't even phone back. Their technical agents make it clear on the phone, that they don't care... I am sure, that they will find 1000 excuses for their actions. Pitty that I paid already upfront for next month.