TELJOY TAKING MONEY UNAUTHORIZED

I have had a contract with Teljoy for the past three years when I obtained my tv through them. I was very happy with their service, and I always recommended them to all my friends. The contract came to an end in Jan 2015. I called to find out what happens next. A very kind lady informed me that the last debit order would be on the 01 February 2015, but why not keep the maintenance contract which was only R60 odd rand a month, which includes my tv license. Well I thought this was great, and she said that it will automatically reduce, so all was sorted, or so I thought. In March, I was debited again by Teljoy, not for the maintenance amount, but for the normal debit order. I called the call center which nobody could help me, I was put from one person to the next, and the phone was eventually cut from their side, I was livid! I sent them an email, a lady called me, not very friendly, I guess they don't know about customer service. She said she will send me the refund form, that was over a week ago!!! and I'm still waiting!!! So I sent another email, but nobody cares to answer me, and to think I was looking at getting a fridge next, definately not with Teljoy!!!