1 reviews | Active since Nov 2021
TELJOY SUCKS!!!
I have been a customer with Teljoy for many years and I don't know what is going on.My washing machine was giving me problems,called Teljoy,no problem,will send sombody,make an appointment for the Friday at 3,took time off work to make it at 3,nobody pitches up,no phone call nothing.Call on the Monday to find out what happend just to be told they don't know why the technician didn't show up.So we make another appointment for the Friday at 3,had to take time off work again to make it at 3.Now my company is starting to complain about me leaving early on Friday's.The technician only came there past 5,no reason given why he was late.Checked the machine and said it needs to be replaced.Stupid me thought this is final getting sorted out.Who can go without a washing machine these days?The monday they called me saying they want to deliver the replacement washing machine,I say pls only on Friday's after 3 is there somebody at home,got told no problem,will be there at 3,took time off work AGAIN to wait for the washing machine.At 16:30 I called again to ask what is happening,got told they will not be delivering on the Fridaybut on the Saturday between 8 and 12.Waited the whole day at home,nothing.Called on the Monday just to be told they don't know why it was not delivered on the Saturday,but they will call me back,quess what,NOTHING!!!!If they can do this to an old customer,what are they gonna do to a new customer or do they help new customers first???Horrific service Teljoy!!!
We are truly sorry to hear about the significant inconvenience and frustration you've experienced with Teljoy. Your account of the missed appointments, delays, and lack of communication is certainly unacceptable and does not meet the standards that you, as a valued customer, should expect.
We understand the vital role a functioning washing machine plays in your daily life, and the recurring disappointments have undoubtedly been a source of great frustration and inconvenience for you. We genuinely empathize with the challenges and disruptions this has caused, especially considering the efforts you've made to be available for scheduled appointments.
Please know that your feedback is invaluable, and we want to assure you that we take your concerns seriously. We will ensure that your message is communicated internally to address the issues you've raised. Our aim is to rectify the situation promptly and improve our services to prevent similar instances in the future.
We appreciate your continued loyalty, and assure you that we are committed to resolving this matter to your satisfaction.
We are truly sorry to hear about the significant inconvenience and frustration you've experienced with Teljoy. Your account of the missed appointments, delays, and lack of communication is certainly unacceptable and does not meet the standards that you, as a valued customer, should expect.
We understand the vital role a functioning washing machine plays in your daily life, and the recurring disappointments have undoubtedly been a source of great frustration and inconvenience for you. We genuinely empathize with the challenges and disruptions this has caused, especially considering the efforts you've made to be available for scheduled appointments.
Please know that your feedback is invaluable, and we want to assure you that we take your concerns seriously. We will ensure that your message is communicated internally to address the issues you've raised. Our aim is to rectify the situation promptly and improve our services to prevent similar instances in the future.
We appreciate your continued loyalty, and assure you that we are committed to resolving this matter to your satisfaction.