teljoy sucks

i have been a customer for many years but the past 2 years was the worst service i have ever had from Teljoy. Nevermind the bad service a year ago now again i have to put in a bad review. i app**** for a brand new Hisense washing machine that i received 30 Oct 2025, i used the machine the Sunday for the first time and it was faulty. i reported this on the Monday 3 Nov 2025. technicians were sent out, they let me know that they needed to order a part for the machine. within a week customer care phoned me to let me know they need to replace the machine, and a credit note was issued. now me being very angry dont want another machine and want to cancel the agreement with teljoy. the gentleman that phoned me said he would look into the matter and get back to me. having spoken to 4 different people regarding this cancellation. teljoy still take a payment for an appliance that has been standing broken since day one. when I queried again today i'm being told if i want to cancel, i must pay a R500 penalty fee plus the instalment but if they issue a new machine they will credit me for the month the machine was out of service. now how in the world does that work. i cancelled before 7 days but still due to teljoys bad service they want me to pay for something that is broken and is still standing in my home and this after 1 month. i have to pay to go to a laundromat and now they expect me to pay them as well. I will rather go and buy another machine at house and home. teljoys service is terrible. I was cut off today after a big fight and still no one has phoned me back. *** mr. NE Brown ***