Teljoy stole my joy and vitality, terrible service on the Vitality and Teljoy watch benefit!

I am deeply disappointed with Teljoy. In September 2024, I signed up for a Garmin watch through their partnership with Discovery Vitality. I was told that if I met my weekly fitness goals, the watch would be paid for in full through the Vitality program. Excited about the opportunity, I worked hard to meet all my goals, and in October, I wasn’t debited, which made me believe everything was on track.

However, on November 30th, 2024, I was debited twice by Teljoy—two different amounts, without any explanation. I immediately sent two emails to their customer service team, but to this day, I haven’t received a response. Attempting to get hold of their team is frustratingly impossible.

I have since requested to cancel my agreement because this experience feels like a ****. It’s unacceptable to lure Vitality customers with such benefits only to mismanage payments and provide zero customer support. Discovery Vitality confirmed there are no issues on their side, so this problem clearly lies with Teljoy.

Teljoy’s practices are unacceptable, and their lack of accountability makes them feel like nothing more than “blood-sucking ticks.” I expected better service from a company working with such a trusted brand as Vitality.

I would strongly advise others to think twice before engaging with Teljoy.