Teljoy staff getting rude

I have sent Teljoy e-mails to cancel my Bed that i have with them, after about 50 e-mails I sent them someone eventually calls me, an "Audrey". She advised me that they can collect but never confirmed that Teljoy accepts my cancellation. Then she starts getting rude over emails when I ask her for the confirmation email. Teljoy staff is really not trained to deal with people.