Teljoy sevice / repairs are useless

On 17 June I logged a service call for an appliance that has been paid off but I still have it on a service plan. After being highly frustrated with Defy I proceeded to send Teljoy an e-mail explaining my frustration on Tuesday 23 June. I was phoned by a lady telling me all the things a client wants to hear about what a loyal client I am and how they don't want to lose me and she was going to get thw issue resolved with Defy and phone me back on Wednesday 24 June. She did not phone me back and I still have a faulty tumble dryer. I am done with both Teljoy and Defy. Considering that you basically pay double the product price when buying it from Teljoy I would have thought that you will also get great service. I am obviously very wrong. I pay through my ears for appliances and still don't get service with it. I was planning on buying a fridge in October from Teljoy. I still am but it wont be a Defy appliance and it will not be from Teljoy.