Teljoy - Services and Providers to be investigated

I've been a Teljoy customers for years!!! On 30 April 2020 I've reported that my TV has two black vertical lines across it. I received a response from Atheana Petersen indicating that a service has been logged and an agent will be in contact for collection and repairs. On 28 May I mailed Teljoy again indicating I have not received any call from an agent. I requested investigation or escalation. Antheana indicated that Katie will be in contact on 28 May 2020. On 30 May 2020 I mailed again and indicated no one has been in contact. THe same mail was sent on 1 June 2020 - still no response from Teljoy. Again mail sent from me to Teljoy on 3 June 2020. By 8 June 2020 still no response received and I sent a mail again. Teljoy indicated that the agent could not get hold of me. I resent my contact numbers to Teljoy. I also commented that the agent (Mastercare) contacted me 3 weeks prior to arrange collection and never arrived. I indicated that if they contacted me again I would have had a record of this on my phone under missed calls, which I did not have. I also requested that they investigate Mastercare as this is very weird. By 17 June 2020 I still have not received any communication from Teljoy or Mastercare. On 7 July I sent a mail to Katie, Antheana and Clive where I complained again regarding the lack of service and to please escalate the matter and investigate the allegations of Mastercare and proof of where I was contacted. At last my TV was collected by Mastercare. By 10 July 2020 I've contacted Teljoy again as I've not received any feedback nor had a loan tv. I was put in contact with Katie again and she promised me it will get sorted. By 15 July I sent a mail again as I received a cripted message from Master Care indicating I have to let them know if I am satisfied with the repair. I still did not have my TV back and this confused me. Katie indicated that she will look into it. By 28 July I've asked once again what is happening. Once again an apology and another we will look into it and we will arrange a loan tv. And still nothing. On 29 July I once again asked for an escalation of the matter and once again told that a loan unit will be sent by the end of the week until the TV has been sorted. I received another message from Mastercare on 6 August 2020 informing me the matter has been closed with Teljoy. I still don't have a TV and I had no idea what this was about. I mailed Teljoy again with no response. On 11 August 2020 I mailed Teljoy again, once again with no response. I've been paying DSTV connection without a TV, I've been paying Teljoy and received no service. It has been almost 5 months since I've reported this issue with very little communication or service. Teljoy always asks for reference and will be glad to give you discount if you refer someone. I will just do with good service to be able to recommend you. I will complain on all platforms with timeframes until this issue has been resolved.