MJ
Monique J

1 reviews | Active since Feb 2022

03 Mar 2022, 05:53

Teljoy service just getting worse

Wow,after all the horrible dissapointing service we got the last few weeks from teljoy,one would think they would priorities this,but they clearly dont give a damn about their customers.(see previous review). FiY teljoy,out ps4 was an upgrade,you are suppose to deliver a ps4 and collect a washing machine!!!!!! 1st delivery and collection date was scheduled for 18feb,but teljoy had my ps4 delivered in cape tiwn,more than a 1000 km from my house,2 delivery and pick up were personaly made teljoy by Luzaan for 24 feb,this never happened no one showed,again 3rd delivery date was scheduled personaly by teljoy for 25 feb,this atleast happened,but ps4 got delivered with a sub contractor driving an old mazda etude car thats not even road worthy,and ofcourse he did not know about any collection and also could not fit a washing machine in his car!!!!we immediatly contacted teljoy once again,and again Luzaan from teljoy personaly made arrangements that the waching machine will be collected on tuesday 1 march,THIS NEVER HAPPENED,AGAIN,still waiting after 3 weeks of numerous issues for teljoy to collect their waching machine.we do have all the emails,and phone call recordings regarding all the arrangements made personaly by teljoy,and should we get to month end,and it comes to teljoy collecting their money for services of zero standards,i will double check all payments,ps4 i will not be paying for plorata from 18th feb as this was not the date i received my parcel,i only received my ps4 on 25feb,and washing machine i will not allow payment to be taken for anytime after 25 feb as they were suppose to collect with deluvery,and its not our fault that teljoy is inadiquit to do their job.IF TELJOY TAKES ANY PAYMENTS FOR WASHING MACHINE THAT DATES AFTER 24FEBRUARY,OR DEBITS PAYMENTS FOR PS4 ANY TIME BEFORE 24 FEB ,I WILL BE CONTACTING MY ATTORNEY AND TAKE THIS MUCH FURTHER AS HELLO PETER AS THIS SERVICE IS UNEXCEPTABLE AND AFTER ALL THIS IN JUST A FEW WEEKS I WILL NOT ALLOW TELJOY TO BE TAKING ANY PAYMENTS THATS NOT ALLOWED......DEAR TELJOY,GET YOUR PRIORITIES STRAIGHT AND COLLECT YOUR WASHING MACHINE THAT YOU WERE SUPPOSED TO COLLECT ON THE 24TH OF FEBRUARY AND FOR ONCE TRY AND FOLLOW YOUR OWN ARRANGEMENTS MADE!!!!!!YOU ARE PUSHING THIS OUT OF CONTROL AND NOW I WILL GET LEGAL ADVISE AND THIS FURTHER AS YOU ARE COMPLETELY OUT OF CONTROL AND SHOWS ABSELUTELY NO CUSTOMER SERVICE OR CARE AT ALL.

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Replies (1)
Teljoy
Teljoy's reply03 Mar 2022, 10:44
Official
We are sorry that you were not satisfied with our service. We put great importance on the quality of our service and the satisfaction of our customers. Please note that collection has been scheduled for today and our courier service will call to confirm. We would like to change your experience