Teljoy & Saya collections really the worst

So Teljoy responded via helo Peter but still have not got back to me regarding my paid up letter I mean what's to investigate I asked for a settlement amount to be sent via email Bernice Welcome form Saya collection sends it to me I make the full payment as per the settlement quote amount and I'm still waiting on a paid up letter bearing in mind I made this payment in April 2022 Teljoy Saya collections what's the hold up