CS
Chantal S

1 reviews | Active since Nov 2019

08 Nov 2019, 17:07

TELJOY RENTAL - BEWARE

HORRIFIC! BE WARNED, DO YOUR HOMEWORK BEFORE RENTING FROM TELJOY! Teljoy take the cake, how is Teljoy rental still operating, this is beyond me? After a month of total frustration and the worst customer service I have ever experienced (read the fine print), I am at my Witts end. All I needed was a filter change on my perfectly working coffee machine (collected 09 October 2019 - returned 09 November 2019), it has taken a month of non returned messages, cut calls and empty promises to try and get my machine back, whilst they comfortably debit my account. I have my machine back after many many hours of begging and frustration- with an unchanged filter NOT TO MENTION THE MACHINE HAS CLEARLY BEEN MISHANDLED AND BROKEN! BEWARD OF TELJOY RENTALS

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Replies (1)
Teljoy
Teljoy's reply11 Nov 2019, 07:40
Official
Good day Chantal,

We sincerely apologise for the inconvenience caused. 

We have escalated this to the manager and the team will be in contact with you. 

Regards,
The Teljoy Team