MB
Marius B
1 reviews | Active since Sept 2025
26 Sept 2025, 09:49
Teljoy poor service delivery
I have a Teljoy (Account number ***) account for many years. I am paying a bed on the rent own basis. My son sleeps on the bed. The base of the bed broke and I have reported it to them more than a month ago. Everytime we call them they say that they are waiting for the invoice from the supplier. My son is playing rugby and is now walking with terrible back pain because of his bed. The matter between the two companies has got nothing to do with me as I have a contract with Teljoy and it is their responsibility to give me what I am paying for. I need them to replace the broken bed asap and cannot wait for another month to pass.
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Replies (8)0
Replies (8)
Teljoy's replyOfficial
26 Sept 2025, 09:55Hello Marius
Thank you for bringing this to our attention — we are truly sorry for the ongoing inconvenience and the unacceptable delay in resolving your issue.
You are absolutely right — as our valued customer, your contract is with Teljoy, and it is our responsibility to ensure that you receive the service and product you are paying for, without being affected by delays from our suppliers.
We understand the urgency, especially with your son’s wellbeing being affected. Please know that this matter has now been escalated to our technical manager for immediate action. A consultant will contact you shortly with an update and a resolution plan.
We sincerely apologize for the poor service you've received, and we’re committed to correcting this as quickly as possible.
Thank you for bringing this to our attention — we are truly sorry for the ongoing inconvenience and the unacceptable delay in resolving your issue.
You are absolutely right — as our valued customer, your contract is with Teljoy, and it is our responsibility to ensure that you receive the service and product you are paying for, without being affected by delays from our suppliers.
We understand the urgency, especially with your son’s wellbeing being affected. Please know that this matter has now been escalated to our technical manager for immediate action. A consultant will contact you shortly with an update and a resolution plan.
We sincerely apologize for the poor service you've received, and we’re committed to correcting this as quickly as possible.
Teljoy's reply26 Sept 2025, 09:55
Official
Hello Marius
Thank you for bringing this to our attention — we are truly sorry for the ongoing inconvenience and the unacceptable delay in resolving your issue.
You are absolutely right — as our valued customer, your contract is with Teljoy, and it is our responsibility to ensure that you receive the service and product you are paying for, without being affected by delays from our suppliers.
We understand the urgency, especially with your son’s wellbeing being affected. Please know that this matter has now been escalated to our technical manager for immediate action. A consultant will contact you shortly with an update and a resolution plan.
We sincerely apologize for the poor service you've received, and we’re committed to correcting this as quickly as possible.
Thank you for bringing this to our attention — we are truly sorry for the ongoing inconvenience and the unacceptable delay in resolving your issue.
You are absolutely right — as our valued customer, your contract is with Teljoy, and it is our responsibility to ensure that you receive the service and product you are paying for, without being affected by delays from our suppliers.
We understand the urgency, especially with your son’s wellbeing being affected. Please know that this matter has now been escalated to our technical manager for immediate action. A consultant will contact you shortly with an update and a resolution plan.
We sincerely apologize for the poor service you've received, and we’re committed to correcting this as quickly as possible.
MB
Marius B's updateReviewer Update
29 Sept 2025, 11:37Good day
a Teljoy consultant contacted us on the same day of our complaint and said that they are still waiting for the supplier's warehouse.
So we are still exactly in the same position as a month and about two weeks ago. Wil maar soon start to forward our Medical bills to to Teljoy as the urgency of this complaint is just a light problem in their eyes
a Teljoy consultant contacted us on the same day of our complaint and said that they are still waiting for the supplier's warehouse.
So we are still exactly in the same position as a month and about two weeks ago. Wil maar soon start to forward our Medical bills to to Teljoy as the urgency of this complaint is just a light problem in their eyes
MB
Marius B's update29 Sept 2025, 11:37
Reviewer Update
Good day
a Teljoy consultant contacted us on the same day of our complaint and said that they are still waiting for the supplier's warehouse.
So we are still exactly in the same position as a month and about two weeks ago. Wil maar soon start to forward our Medical bills to to Teljoy as the urgency of this complaint is just a light problem in their eyes
a Teljoy consultant contacted us on the same day of our complaint and said that they are still waiting for the supplier's warehouse.
So we are still exactly in the same position as a month and about two weeks ago. Wil maar soon start to forward our Medical bills to to Teljoy as the urgency of this complaint is just a light problem in their eyes
MB
Marius B's updateReviewer Update
07 Oct 2025, 12:02Good day
Still waiting for the bed to be delivered. I have never dealt with such poor service. Apparantly they are waiting for the store room, in the meantime my child does not have a bed, and complaine if terrible back pain.
Teljoy such poor service !!!
Still waiting for the bed to be delivered. I have never dealt with such poor service. Apparantly they are waiting for the store room, in the meantime my child does not have a bed, and complaine if terrible back pain.
Teljoy such poor service !!!
MB
Marius B's update07 Oct 2025, 12:02
Reviewer Update
Good day
Still waiting for the bed to be delivered. I have never dealt with such poor service. Apparantly they are waiting for the store room, in the meantime my child does not have a bed, and complaine if terrible back pain.
Teljoy such poor service !!!
Still waiting for the bed to be delivered. I have never dealt with such poor service. Apparantly they are waiting for the store room, in the meantime my child does not have a bed, and complaine if terrible back pain.
Teljoy such poor service !!!
Teljoy's replyOfficial
07 Oct 2025, 12:18Hello Marius
We sincerely apologize for the delay and the inconvenience this has caused you and your child. We completely understand how frustrating this situation must be.
We have escalated the matter to the relevant department to provide you with feedback as soon as possible.
We sincerely apologize for the delay and the inconvenience this has caused you and your child. We completely understand how frustrating this situation must be.
We have escalated the matter to the relevant department to provide you with feedback as soon as possible.
Teljoy's reply07 Oct 2025, 12:18
Official
Hello Marius
We sincerely apologize for the delay and the inconvenience this has caused you and your child. We completely understand how frustrating this situation must be.
We have escalated the matter to the relevant department to provide you with feedback as soon as possible.
We sincerely apologize for the delay and the inconvenience this has caused you and your child. We completely understand how frustrating this situation must be.
We have escalated the matter to the relevant department to provide you with feedback as soon as possible.
MB
Marius B's updateReviewer Update
14 Oct 2025, 07:24Almost two months
Thank you TELJOY for delivering a matres and NO BASE !!!!!
MY SON STILL SLEEPING ON THE GROUND !!!!
IN MY LIFE I HAVE NEVER RECEIVED SUCH POOR SERVICE !!!!!
Thank you TELJOY for delivering a matres and NO BASE !!!!!
MY SON STILL SLEEPING ON THE GROUND !!!!
IN MY LIFE I HAVE NEVER RECEIVED SUCH POOR SERVICE !!!!!
MB
Marius B's update14 Oct 2025, 07:24
Reviewer Update
Almost two months
Thank you TELJOY for delivering a matres and NO BASE !!!!!
MY SON STILL SLEEPING ON THE GROUND !!!!
IN MY LIFE I HAVE NEVER RECEIVED SUCH POOR SERVICE !!!!!
Thank you TELJOY for delivering a matres and NO BASE !!!!!
MY SON STILL SLEEPING ON THE GROUND !!!!
IN MY LIFE I HAVE NEVER RECEIVED SUCH POOR SERVICE !!!!!
Teljoy's replyOfficial
14 Oct 2025, 08:11Hello Marius
We sincerely apologize for the inconvenience caused.
We have urgently escalated this matter to our logistics team and ensure the base is delivered as soon as possible.
We sincerely apologize for the inconvenience caused.
We have urgently escalated this matter to our logistics team and ensure the base is delivered as soon as possible.
Teljoy's reply14 Oct 2025, 08:11
Official
Hello Marius
We sincerely apologize for the inconvenience caused.
We have urgently escalated this matter to our logistics team and ensure the base is delivered as soon as possible.
We sincerely apologize for the inconvenience caused.
We have urgently escalated this matter to our logistics team and ensure the base is delivered as soon as possible.
MB
Marius B's updateReviewer Update
14 Oct 2025, 09:19If I dont have a base by close of business TODAY, I will not pay my bill for bed and will proceed with legal action !!
MB
Marius B's update14 Oct 2025, 09:19
Reviewer Update
If I dont have a base by close of business TODAY, I will not pay my bill for bed and will proceed with legal action !!
Teljoy's replyOfficial
14 Oct 2025, 09:26Hello Marius
Please note that our team is aware of your concern, and your case has been escalated as urgent. Kindly allow our logistics team to provide feedback today regarding your base delivery — we assure you it’s being prioritized.
Please note that our team is aware of your concern, and your case has been escalated as urgent. Kindly allow our logistics team to provide feedback today regarding your base delivery — we assure you it’s being prioritized.
Teljoy's reply14 Oct 2025, 09:26
Official
Hello Marius
Please note that our team is aware of your concern, and your case has been escalated as urgent. Kindly allow our logistics team to provide feedback today regarding your base delivery — we assure you it’s being prioritized.
Please note that our team is aware of your concern, and your case has been escalated as urgent. Kindly allow our logistics team to provide feedback today regarding your base delivery — we assure you it’s being prioritized.