Teljoy poor customer service and theft

I bought a sound bar and TV from Teljoy first week of November 2022. I received no communication from anyone to let me know when my things would be delivered. After receiving no communication for almost 3 weeks I decided to mail and call them for a update on where my things are. I got told that the TV I wanted was out of stock, when I asked howcome I was not called and told this, instead of receiving nothing but silence for almost a month, I received no answer that made sense. They confirmed that they had another brand on stock which I said was ok to deliver and they could proceed with the order and delivery. This was around the 18 November 2022, delivery only took place around the 25 November. When the technical guys arrived, they managed to set up the tv and mount it up with no issues. The sound bar was delivered with no remote and therefore they could not set it up. I asked them when they would come back with the remote, I was told that they would log a call and someone would contact me SOON with a time on when the remote will be brought and sound bar set up. I received no contact from anyone, so I sent a mail following up around the 29 November 2022. Was asked for my details and yet in my email I shared my customer number which I thought would be sufficient for them to see what the issue is. Received no answer after I provided them with my details. On the 15 December 2022, Teljpy had no issues debiting me R1125 and taking my money for the TV and sound bar which I CANNOT USE!! Yes, I am paying for a sound bar that I cannot use because they have failed to deliver the remote and set it up. I mailed them numerous times throughout December about this with no positive feedback or progress. 01 January 2023 Teljoy debited me again R985 for the TV and sound bar, of which the sound bar is still not set up and I cannot use BECAUSE OF THEM AND THE INABILITY TO DELIVER items in the entirety. I have been mailing them throughout this January as well and to no avail. I would like to warn people against going for items on Teljoy as their customer service/delivery is poor to say the least. They do not care about their customers and have no problem making you pay for items that have items missing and therefore preventing you from using them. I mailed them today and do know for a FACT I will be ignored, and yet my money will easily be taken by them. If this is not theft I do not know what is. I plan to complain to the NCC next as this cannot be legal. Charging me for an item I cannot use. I am disappointed and disgusted at the treatment I have received from this company. I will never ever be going back there nor will I advise anyone else to do so