Teljoy poor customer service
TECHNICAL teljoy. I will be paying many thousans of rands (as I have for many years) for a new fridge freezer combo - Defy 347 l fridge freezer grey with water dispenser. I need the doors to open left and not right. Doors are interchangeable, but brackets not provided. Plse replace with opening to left or send a techie with correct hinges and tools. Doors are off now. Just NO customer service. Just empty promises
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Replies (3)
Teljoy's replyOfficial
14 Mar 2025, 15:52Hello Dr Hayes,
We sincerely apologise for the inconvenience caused. Kindly be advised that we have escalated this to the leadership in our Technical Team, and they will be in touch with you to assist as soon as possible.
Thank you for your patience, and we appreciate your support.
We sincerely apologise for the inconvenience caused. Kindly be advised that we have escalated this to the leadership in our Technical Team, and they will be in touch with you to assist as soon as possible.
Thank you for your patience, and we appreciate your support.
Teljoy's reply14 Mar 2025, 15:52
Official
Hello Dr Hayes,
We sincerely apologise for the inconvenience caused. Kindly be advised that we have escalated this to the leadership in our Technical Team, and they will be in touch with you to assist as soon as possible.
Thank you for your patience, and we appreciate your support.
We sincerely apologise for the inconvenience caused. Kindly be advised that we have escalated this to the leadership in our Technical Team, and they will be in touch with you to assist as soon as possible.
Thank you for your patience, and we appreciate your support.
's updateReviewer Update
14 Mar 2025, 17:19U must APOLOGIZE to Marchell from TELJOY. He DID call at 11:17 already, and again thereafter. My mobile phone app indicated incorrectly "suspected spam", and I did not answer. Thank yoy Marchell - you actually DID call me BEFORE this complaint was posted.
's update14 Mar 2025, 17:19
Reviewer Update
U must APOLOGIZE to Marchell from TELJOY. He DID call at 11:17 already, and again thereafter. My mobile phone app indicated incorrectly "suspected spam", and I did not answer. Thank yoy Marchell - you actually DID call me BEFORE this complaint was posted.
Teljoy's replyOfficial
15 Mar 2025, 08:14Thank you for your message. We appreciate the clarification and are glad that Marchell was able to reach out to you. If you need any further assistance, please don’t hesitate to let us know.
Teljoy's reply15 Mar 2025, 08:14
Official
Thank you for your message. We appreciate the clarification and are glad that Marchell was able to reach out to you. If you need any further assistance, please don’t hesitate to let us know.