CB
Craig B
1 reviews | Active since Mar 2015
09 Sept 2020, 09:54
Teljoy - Pathetic service
Did application for a TV on Teljoy website. It was pre-approved and all they required was proof of residence and copy of ID which was submitted. 30min later the application was declined with no reason. Called the Sales dept 3 times with no one being able to give a reason for decline. When I requested to speak to the person handling the application he was not available and they said he will call back which also did no happen. Reason for decline cannot be bad credit rating as we are not on ITC and never have been.
Poor service with Poor communication and no feedback!!
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Replies (2)
Teljoy's replyOfficial
09 Sept 2020, 10:12Good day Craig, , I hope to find you well. We conduct credit assessments through our credit bureau based on affordability assessments. Different factors are taken into account: payment history, affordability, regularity, etc. Whether the application is new or an add-on to an existing account, every customer is vetted. We do this to ensure the financial well-being of our customers. Should you wish to view your current rating, please visit, http://www.lucidliving.co.za/registrationtj/ for more information. Kind regards
The Teljoy Team
The Teljoy Team
Teljoy's reply09 Sept 2020, 10:12
Official
Good day Craig, , I hope to find you well. We conduct credit assessments through our credit bureau based on affordability assessments. Different factors are taken into account: payment history, affordability, regularity, etc. Whether the application is new or an add-on to an existing account, every customer is vetted. We do this to ensure the financial well-being of our customers. Should you wish to view your current rating, please visit, http://www.lucidliving.co.za/registrationtj/ for more information. Kind regards
The Teljoy Team
The Teljoy Team
CB
Craig B's updateReviewer Update
09 Sept 2020, 10:29My wife did her rating on Lucidliving and her score is 821 which is excellent so this cannot be the reason you declined the application! What is your next reason?
CB
Craig B's update09 Sept 2020, 10:29
Reviewer Update
My wife did her rating on Lucidliving and her score is 821 which is excellent so this cannot be the reason you declined the application! What is your next reason?