JB
Joe B
1 reviews | Active since Apr 2011
10 Jan 2024, 11:14
Teljoy .. No support no service no respect for clients
What a pitiful, shameful company Rented a Tablet, 21 days in it died.. 4 weeks later .. after paying for 2 months .. No Tablet, no one calls to update me, I have to follow up .. get sent from pillar to post by *********** staff.. Customer service does not exist in any form from their agents right up to their manager .. utterly useless.. Technical team the same .. DO NOT USE THIS COMPANY TELJOY ARE THEIR TO TAKE YOUR MONEY BUT THEY DO NOT SUPPORT YOU AS A CLIENT THEIR PRODUCT SUPPORT AND QUALITY IS SO POOR If I could give a negative star rating this would be a negative 10
Helpful (0)
Replies (9)0
Replies (9)
Teljoy's replyOfficial
10 Jan 2024, 11:49Hello Joe, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our service team and revert back to you swiftly.
Teljoy's reply10 Jan 2024, 11:49
Official
Hello Joe, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our service team and revert back to you swiftly.
JB
Joe B's updateReviewer Update
10 Jan 2024, 11:53Automated reply
If I had R10 for all the people saying they will look / sort it out ..every time I call to request an update ..
I didn't expect a response but the automated reply just proves the lack of service
If I had R10 for all the people saying they will look / sort it out ..every time I call to request an update ..
I didn't expect a response but the automated reply just proves the lack of service
JB
Joe B's update10 Jan 2024, 11:53
Reviewer Update
Automated reply
If I had R10 for all the people saying they will look / sort it out ..every time I call to request an update ..
I didn't expect a response but the automated reply just proves the lack of service
If I had R10 for all the people saying they will look / sort it out ..every time I call to request an update ..
I didn't expect a response but the automated reply just proves the lack of service
Teljoy's replyOfficial
10 Jan 2024, 13:30This is not an automated response, however we did escalate the matter further.
Teljoy's reply10 Jan 2024, 13:30
Official
This is not an automated response, however we did escalate the matter further.
JB
Joe B's updateReviewer Update
10 Jan 2024, 13:37,That's what I have been told countless times
Escalte .. someone will call you back..
Nothing comes from the escalations
Pitiful customer service
Really unacceptable Pitiful
Escalte .. someone will call you back..
Nothing comes from the escalations
Pitiful customer service
Really unacceptable Pitiful
JB
Joe B's update10 Jan 2024, 13:37
Reviewer Update
,That's what I have been told countless times
Escalte .. someone will call you back..
Nothing comes from the escalations
Pitiful customer service
Really unacceptable Pitiful
Escalte .. someone will call you back..
Nothing comes from the escalations
Pitiful customer service
Really unacceptable Pitiful
Teljoy's replyOfficial
10 Jan 2024, 14:01Our team has been trying to contact you regarding the matter and cannot get hold of you due to the Teljoy number being blocked. Please advise on how the team can be able to get hold of you and and be able to assist you further.
Teljoy's reply10 Jan 2024, 14:01
Official
Our team has been trying to contact you regarding the matter and cannot get hold of you due to the Teljoy number being blocked. Please advise on how the team can be able to get hold of you and and be able to assist you further.
JB
Joe B's updateReviewer Update
10 Jan 2024, 14:25Use a number that is not spam
JB
Joe B's update10 Jan 2024, 14:25
Reviewer Update
Use a number that is not spam
Teljoy's replyOfficial
10 Jan 2024, 16:10The number they are calling from is the ***.
Teljoy's reply10 Jan 2024, 16:10
Official
The number they are calling from is the ***.
JB
Joe B's updateReviewer Update
12 Jan 2024, 13:18Now the 12th Jan
Promised they will replace the unit
I checked the technical report on line, no replacement the technician tried to fix the tablet and claims he spoke to me
A blatant lie
Teljoy is full of lies and again no service nor correspondence unless I mail
Really pathetic, disgusting poor customer service
Promised they will replace the unit
I checked the technical report on line, no replacement the technician tried to fix the tablet and claims he spoke to me
A blatant lie
Teljoy is full of lies and again no service nor correspondence unless I mail
Really pathetic, disgusting poor customer service
JB
Joe B's update12 Jan 2024, 13:18
Reviewer Update
Now the 12th Jan
Promised they will replace the unit
I checked the technical report on line, no replacement the technician tried to fix the tablet and claims he spoke to me
A blatant lie
Teljoy is full of lies and again no service nor correspondence unless I mail
Really pathetic, disgusting poor customer service
Promised they will replace the unit
I checked the technical report on line, no replacement the technician tried to fix the tablet and claims he spoke to me
A blatant lie
Teljoy is full of lies and again no service nor correspondence unless I mail
Really pathetic, disgusting poor customer service
Teljoy's replyOfficial
12 Jan 2024, 14:04Our service team did send you an email to update you on the ETA, please check your mailbox from our service team for feedback regarding the logged service call.
Teljoy's reply12 Jan 2024, 14:04
Official
Our service team did send you an email to update you on the ETA, please check your mailbox from our service team for feedback regarding the logged service call.