Teljoy? No, more like Telsadness...

We did an upgrade of our fridge contract from a KIC to a Defy. The Defy fridge arrived on Friday 30 November 2018 and was unpacked and installed on the same day. We noticed that the fridge was still room temperature inside on Friday evening and wasn't freezing in the freezer. Phoned Teljoy on Saturday 01 December and eventually got through via their online chat on the website. We informed them that we had food going off in a fridge that isn't working and please could they get us our old fridge back. We were told by the JHB head office that they don't work on weekends and we would have to wait until Monday 03 December 2018, never mind that there was food going off etc. My wife spent the day on Monday 03 December 2018 phoning Teljoy to arrange for upliftment of the non-working fridge but as of now, Monday 03 December at 17h02 we have been told that they will collect the fridge tomorrow. We have no idea whether our old fridge will be brought back... Teljoy Head Office doesn't seem to understand my wife's email requesting that the Defy fridge be sent back as we don't want it and that they need to send our old fridge back. The fact that no-one at Teljoy, with the exception of the Durban Warehouse Manager (who can't act without authorisation of Head Office in JHB), has lifted a finger to assist us timeously has now lead to our decision to part ways with Teljoy. We have been customers of Teljoy, for various appliances since 2015 and have never experienced shoddy service like we have now... I am going to put in a claim to Teljoy for food that spoiled as a result of this lax "service"... We may only be little people but our money was good enough to take so they should deliver on service.