Teljoy.. More like NOJOY!

Very disgusted with them.

I app**** for a PS4 3.5 months ago. Was approved and everything was great. I was ready to get the ball rolling.

Delivery ended up being a complete NIGHTMARE as the "driver" was meant to deliver to me on the Thursday. I made arrangements with him and informed him that no one was available and could we do it on the Friday.

He was happy to do so as apparently he had a busy day and we carried on to communicate via email.

Come Friday he was meant to make contact with me so I could ensure either myself or a family member were available to receive the item that was meant to be delivered at 12pm.

12PM comes and he still had not made contact with me nor could I get hold of him. I got hold of customer service and nicely informed them that should my item not be delivered at the promised time I wanted to CANCEL the agreement as I do not do business with people who are so unprofessional and cant answer a simple phone call.

Come 5PM, still no delivery so I ASSUMED it was cancelled.

Next thing I get a bill for R349, which I did refused to pay as I had NOT received my item (why pay for something you didn't get?)

I contacted customer care and had no joy getting the point through to them but it seemed we eventually came to a conclusion.

No this morning I receive an sms stating I owe R1*** and a "field agent" has been dispatched to retrieve the item. THE SAME ITEM I HAVE NOT RECEIVED!

Should I have received it I would have had no issues with paying. Even if I had to receive it now I have no problem paying the R349 per month.

But the fact I do not have possession and verbally cancelled the agreement with a "customer representative" really gets to me...

I am considering opening a case of ***** against these people!

Please note : SHOULD SOMEONE BOTHER to respond to me, I am only available via email currently due to being away for a funeral.