Teljoy - MasterCare

Hi Teloy

I have put this complaint on Hello Peter - cause I am not getting any joy.

I spoke to Katie More yesterday - what an amazing person. She told me that she will log a call with regards to this and also note that I am no happy with the MasterCare service.

Atheana - the other lady that I have been dealing with has been very accommodating and really tried to assist all the way - great job!!

I also dont think you should pay them the labour fee they have charged to you as nothing was done to my TV and it is now 10 times worst then what I send in to be fixed.

I need this to be resolved asap.

MASTERCARE

I have a TV that I am renting from Teljoy on a rent-to-own contract. 2 weeks ago I put a call to Teljoy with regards to a fault on the TV.

Firstly I had to battle to get MasterCare to collect the TV. The drivers do not work after 5pm and then the one driver told me they do not work on Saterdays. Now working from 06:00 am - 16:30 am - how does one get this sorted.

I arranged for a special collection which was not done and that wasted the person that I made the arrangements with time as Teljoy did not send them the email as promised.

Then they promised to collect on Saterday the 23rd of February - again nobody arrived.

They eventually collected the TV on Saterday the 30th of February and we received it back 02/03/2021. The TV is 10 time worst that what we send it in for and we did not receive our remote back for the set.

How is this possible?

Then they even have the audacity to send you an sms to ask how great the job was done - really?