Teljoy making mistakes confirming you can settle the wrong products

3 months ago Teljoy contacted me to ask whether I would like to extend my service warranty on my product or take full ownership of said product, I then stated that Teljoy confirm the product available for ownership to which they confirmed the specific product. A month later I called teljoy to confirm that they aren't making a mistake, to which they still confirmed it is the correct product. Teljoy then proceeded to confirm the product available for ownership via email. Now that the product is due to be carried over to my name, teljoy apologizes because it was the wrong product and they would like me to continue to make the payments despite confirmation of settlement. Hell guys... Not professional at all