WB
Wesley B
1 reviews | Active since Oct 2010
17 May 2025, 18:41
Teljoy Lies and no stock delivered
Shocking service from Teljoy. I will never recommend this company to anyone. I ordered a queen sized bed a week ago. I did the credit process and never received feedback from Teljoy. So phoned them a week later asking whats going on. Got told no stock. So i told them to cancel the deal as im not waiting and no feedback so they wasting my time. So got hold of the sales manager i was promised the bed will be delivered today 17th May this i have on email. This was Thursday. Confirmed Friday I was promised it will be delivered on Saturday. Guess what no bed. So not sure what games are going on here but Teljoy can keep there bed this time around.
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
18 May 2025, 08:39Hello Westley
We are truly sorry to hear about your experience, and we deeply regret the inconvenience and frustration this situation has caused you.
This is certainly not the level of service we strive to offer at Teljoy. You placed your trust in us, and we acknowledge that the lack of communication, the stock issue, and the missed delivery commitment have been a major letdown. Please accept our sincere apologies for the time you've wasted and for the confusion caused by the mixed messages you received.
Your feedback is important, and we are taking this matter seriously. We will be addressing this internally with the relevant teams to understand what went wrong and ensure it doesn’t happen again.
We are truly sorry to hear about your experience, and we deeply regret the inconvenience and frustration this situation has caused you.
This is certainly not the level of service we strive to offer at Teljoy. You placed your trust in us, and we acknowledge that the lack of communication, the stock issue, and the missed delivery commitment have been a major letdown. Please accept our sincere apologies for the time you've wasted and for the confusion caused by the mixed messages you received.
Your feedback is important, and we are taking this matter seriously. We will be addressing this internally with the relevant teams to understand what went wrong and ensure it doesn’t happen again.
Teljoy's reply18 May 2025, 08:39
Official
Hello Westley
We are truly sorry to hear about your experience, and we deeply regret the inconvenience and frustration this situation has caused you.
This is certainly not the level of service we strive to offer at Teljoy. You placed your trust in us, and we acknowledge that the lack of communication, the stock issue, and the missed delivery commitment have been a major letdown. Please accept our sincere apologies for the time you've wasted and for the confusion caused by the mixed messages you received.
Your feedback is important, and we are taking this matter seriously. We will be addressing this internally with the relevant teams to understand what went wrong and ensure it doesn’t happen again.
We are truly sorry to hear about your experience, and we deeply regret the inconvenience and frustration this situation has caused you.
This is certainly not the level of service we strive to offer at Teljoy. You placed your trust in us, and we acknowledge that the lack of communication, the stock issue, and the missed delivery commitment have been a major letdown. Please accept our sincere apologies for the time you've wasted and for the confusion caused by the mixed messages you received.
Your feedback is important, and we are taking this matter seriously. We will be addressing this internally with the relevant teams to understand what went wrong and ensure it doesn’t happen again.
WB
Wesley B's updateReviewer Update
19 May 2025, 16:53Still no solution you guys phoned me this morning wanting to now drop the bed off. Im in Cape Town so it wont happen. Again lies from the delivery guys and management telling me there was no instruction to drop the bed off on saterday. I have the instruction on email from u guys.Lies lies lies no one takes responsibility for the lies
WB
Wesley B's update19 May 2025, 16:53
Reviewer Update
Still no solution you guys phoned me this morning wanting to now drop the bed off. Im in Cape Town so it wont happen. Again lies from the delivery guys and management telling me there was no instruction to drop the bed off on saterday. I have the instruction on email from u guys.Lies lies lies no one takes responsibility for the lies
Teljoy's replyOfficial
20 May 2025, 08:25Hello Wesley
We take full responsibility for this breakdown in service and are escalating your case directly to senior management for urgent review. Please rest assured that we will investigate the miscommunication internally — both with our delivery team and the representatives involved — and provide you with a clear and honest resolution.
Once again, we offer our sincerest apologies for the inconvenience caused and thank you for your patience. We will do everything we can to make this right.
We take full responsibility for this breakdown in service and are escalating your case directly to senior management for urgent review. Please rest assured that we will investigate the miscommunication internally — both with our delivery team and the representatives involved — and provide you with a clear and honest resolution.
Once again, we offer our sincerest apologies for the inconvenience caused and thank you for your patience. We will do everything we can to make this right.
Teljoy's reply20 May 2025, 08:25
Official
Hello Wesley
We take full responsibility for this breakdown in service and are escalating your case directly to senior management for urgent review. Please rest assured that we will investigate the miscommunication internally — both with our delivery team and the representatives involved — and provide you with a clear and honest resolution.
Once again, we offer our sincerest apologies for the inconvenience caused and thank you for your patience. We will do everything we can to make this right.
We take full responsibility for this breakdown in service and are escalating your case directly to senior management for urgent review. Please rest assured that we will investigate the miscommunication internally — both with our delivery team and the representatives involved — and provide you with a clear and honest resolution.
Once again, we offer our sincerest apologies for the inconvenience caused and thank you for your patience. We will do everything we can to make this right.
WB
Wesley B's updateReviewer Update
21 May 2025, 13:51Hi still not a call two days later. I think u guys must just cancel the bed im not begging for service.
WB
Wesley B's update21 May 2025, 13:51
Reviewer Update
Hi still not a call two days later. I think u guys must just cancel the bed im not begging for service.
Teljoy's replyOfficial
21 May 2025, 14:09Hello Wesley
Thank you for your message, and we sincerely apologise for the frustration caused.
Please note that our delivery team was at your residence for the scheduled delivery. At the time, you informed them that you were away and would notify us once you had returned. As such, the delivery was placed on hold.
Our Logistics Team will be in contact with you shortly to reschedule and assist further.
Thank you for your message, and we sincerely apologise for the frustration caused.
Please note that our delivery team was at your residence for the scheduled delivery. At the time, you informed them that you were away and would notify us once you had returned. As such, the delivery was placed on hold.
Our Logistics Team will be in contact with you shortly to reschedule and assist further.
Teljoy's reply21 May 2025, 14:09
Official
Hello Wesley
Thank you for your message, and we sincerely apologise for the frustration caused.
Please note that our delivery team was at your residence for the scheduled delivery. At the time, you informed them that you were away and would notify us once you had returned. As such, the delivery was placed on hold.
Our Logistics Team will be in contact with you shortly to reschedule and assist further.
Thank you for your message, and we sincerely apologise for the frustration caused.
Please note that our delivery team was at your residence for the scheduled delivery. At the time, you informed them that you were away and would notify us once you had returned. As such, the delivery was placed on hold.
Our Logistics Team will be in contact with you shortly to reschedule and assist further.