AK
AR K
1 reviews | Active since Jul 2016
19 Jun 2018, 19:15
TELJOY ISSUES AGAIN
This is my second review to Teljoy. So after my TVs WiFi board got replaced and a software up date this still restarts and it's been 2 weeks. Can a manager please call me ASAP, Michelle was the last manager I spoke with
Helpful (0)
Replies (9)0
Replies (9)
Teljoy's replyOfficial
20 Jun 2018, 07:34Good day,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Best regards,
Teljoy's reply20 Jun 2018, 07:34
Official
Good day,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Best regards,
AK
AR K's updateReviewer Update
20 Jun 2018, 09:44Hi Michelle.
I just received a call from Aladdin electrons wanting to book my TV in for another repair... Dnt feel that this is a good idea... I need a new TV of the same size and features
AK
AR K's update20 Jun 2018, 09:44
Reviewer Update
Hi Michelle.
I just received a call from Aladdin electrons wanting to book my TV in for another repair... Dnt feel that this is a good idea... I need a new TV of the same size and features
AK
AR K's updateReviewer Update
21 Jun 2018, 10:45Hi Michelle.
I still have not received a single email from you as you promised to keep me in the loop, on whats going.... all Im getting is vendors calling me wanting to collect my TV and now Hisense wants to collect my TV tomorrow and not provide a loan unit
AK
AR K's update21 Jun 2018, 10:45
Reviewer Update
Hi Michelle.
I still have not received a single email from you as you promised to keep me in the loop, on whats going.... all Im getting is vendors calling me wanting to collect my TV and now Hisense wants to collect my TV tomorrow and not provide a loan unit
Teljoy's replyOfficial
21 Jun 2018, 11:03Hi Abdul-Rashid,
Michelle is currently in a meeting, she will contact you as soon as possible.
Kind Regards
The Teljoy Team
Best regards,
Teljoy's reply21 Jun 2018, 11:03
Official
Hi Abdul-Rashid,
Michelle is currently in a meeting, she will contact you as soon as possible.
Kind Regards
The Teljoy Team
Best regards,
AK
AR K's updateReviewer Update
28 Jun 2018, 16:35So now Michelle is ignoring my emails? Can this please be escalated further. My television set is now with Hisense HQ for a week after I was told it would be returned same day???
AK
AR K's update28 Jun 2018, 16:35
Reviewer Update
So now Michelle is ignoring my emails? Can this please be escalated further. My television set is now with Hisense HQ for a week after I was told it would be returned same day???
AK
AR K's updateReviewer Update
29 Jun 2018, 11:39So my TV was returned after Hisense kept it for a week.. I knew this would happen.... Murphy's law the TV didn't restart at all while it was with Hisense.
So basically what you (Teljoy) are saying is ." ***** you Mr customer we dnt believe you, we will return your TV as is"
Afterall my TV was at your workshop for 2 months, and the issue returned.... so my question is why would I go through all that effort, unbolt the TV from the wall eachtime you needed to assess the same unit.
This is making me really ****ed off as I'm paying for faulty unit and you (Teljoy) are not fixing the issue at hand
AK
AR K's update29 Jun 2018, 11:39
Reviewer Update
So my TV was returned after Hisense kept it for a week.. I knew this would happen.... Murphy's law the TV didn't restart at all while it was with Hisense.
So basically what you (Teljoy) are saying is ." ***** you Mr customer we dnt believe you, we will return your TV as is"
Afterall my TV was at your workshop for 2 months, and the issue returned.... so my question is why would I go through all that effort, unbolt the TV from the wall eachtime you needed to assess the same unit.
This is making me really ****ed off as I'm paying for faulty unit and you (Teljoy) are not fixing the issue at hand
Teljoy's replyOfficial
29 Jun 2018, 13:22Mr Kagee,
We apologise for the inconvenience you have experienced. Michelle will be in contact with you asap to get this resolved.
Kind Regards
The Teljoy Team
Best regards,
Teljoy's reply29 Jun 2018, 13:22
Official
Mr Kagee,
We apologise for the inconvenience you have experienced. Michelle will be in contact with you asap to get this resolved.
Kind Regards
The Teljoy Team
Best regards,
AK
AR K's updateReviewer Update
29 Jun 2018, 16:53Still waiting......
AK
AR K's update29 Jun 2018, 16:53
Reviewer Update
Still waiting......
Teljoy's replyOfficial
02 Jul 2018, 07:49Good day Mr Kagee,
We apologise for the inconvenience you have experienced. Michelle will be in contact with you today.
Kind Regards,
The Teljoy Team
Best regards,
Teljoy's reply02 Jul 2018, 07:49
Official
Good day Mr Kagee,
We apologise for the inconvenience you have experienced. Michelle will be in contact with you today.
Kind Regards,
The Teljoy Team
Best regards,