JB
Jannetta B

1 reviews | Active since Apr 2019

02 Nov 2023, 11:49

TELJOY IS NO JOY

<div>I have an account with Teljoy on which one debit order failed end op September 2023. On 31 October I made a double payment for the amount of R2360 on my account. I did this via the Wd Teljoy Midrand from my debit card. Teljoy also debited by account for the double amount of R2352 on 31 October 2023. And then again a single debit order for R1176, also on 31 October 2023. This means that they received 3 extra payments, which come to the amount of R3536, for which I send an online message on their website and I send an email to ***. I had a reply stating that my account is in order and that someone will contact me on my cell phone. I did receive a call, but when I am trying to call back to ***, the line is constantly engaged, or nobody answers the phone. Except for Hello Peter, where can I log a complaint against Teljoy to get my refund out of them.</div>

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Replies (1)
Teljoy
Teljoy's reply02 Nov 2023, 13:01
Official
Hello Jannetta, we understand your frustration and sincerely apologize for any inconvenience caused. We will look into the matter and get our team to give you a buzz swiftly.