1 reviews | Active since Sept 2019
Teljoy is ****ming Me!!
So I used Teljoy to get a fridge on terms. I've never missed a payment. Last year I resigned from my job and when I received my provident fund I made sure that I pay off the remaining balance of the fridge which was over R2000.
I paid this off in September last year. Bank statements to prove it. When I paid it off they did not send me my proof of ownership and they were still charging me. The following month (October 2023) I reached out to them to ask why am I still being charged For something that I paid off. The girl I spoke to mentioned that she can see the payment that I made and that it will be sorted.
I then requested a refund for the extra cash that they took from me. She said that this would be completed. Later that month I was charged again. I reached out again and told them the same Story.
The same thing happened in November. In December I received a refund. When this happened I thought that Teljoy and I are done.
Remember I have resigned so that bank account had no cash in it yet I'm still being charged.
Fast forward to February this year, they called me stating that I still owed them money for the fridge. They are now threatening to have it collected. I Told the guy I spoke to that this can't be because I paid it off.
I sent my bank statements and they also confirmed that it was paid. The issue was that they refunded the same money back to me less one month installment. The refund I requested in OCTOBER was only completed and received in DECEMBER. A whole 2 months. Turns out the first girl that I spoke to saw a credit on my account which was the full amount still owing for the fridge and she refunded that amount back to me.
My issue is this, they made a mistake and want me to pay for it. They are still charging me for something that was paid for. Is this even legal. When I spoke to them last they said that they will be doing an investigation into what has happened.
Their mistake lead to this back and forth between us. I want to take legal action as this is cheating the customer. I paid for it and their mistake was that they did not note it down. I have the bank statement and screenshots of the chats I had with the lady where I clearly stated that I am still being charged and would like a refund for the charges that were still going off.
The lady then also said that the payments that went off were not received. Remember I still had my provident fund and there was definitely money in my account and on my bank statement those funds were taken. The debit order did not fail like they say it did.
Teljoy is now threatening to come and collect something that I OWN. I will never ever do business with them again!!
This feels like a ****!
We want to start by extending our sincerest apologies for the distressing experience you've had with Teljoy regarding your fridge purchase and subsequent billing issues.
We want to assure you that we are actively investigating what went wrong and taking immediate steps to rectify the situation. Your bank statements and screenshots of previous conversations will be thoroughly reviewed to ensure that we fully understand the extent of the errors and can make amends accordingly.
Your satisfaction and trust in Teljoy are paramount to us, and we deeply regret any harm caused to our relationship with you as a valued customer, thank you for your patience and understanding.
We want to start by extending our sincerest apologies for the distressing experience you've had with Teljoy regarding your fridge purchase and subsequent billing issues.
We want to assure you that we are actively investigating what went wrong and taking immediate steps to rectify the situation. Your bank statements and screenshots of previous conversations will be thoroughly reviewed to ensure that we fully understand the extent of the errors and can make amends accordingly.
Your satisfaction and trust in Teljoy are paramount to us, and we deeply regret any harm caused to our relationship with you as a valued customer, thank you for your patience and understanding.
Why have I not received feedback from your "investigation" and why am I having to pay for YOUR mistake?
If I do not get feedback in the next 48 hours I will be taking legal action.
Why have I not received feedback from your "investigation" and why am I having to pay for YOUR mistake?
If I do not get feedback in the next 48 hours I will be taking legal action.
After I have asked for you guys to investigate she has still pushed for a fridge that I paid for in full to be repossessed.
When I pointed out that I have paid in full she then asked me to come up with a solution. I explicitly asked for a refund for debits that were still going off after my full payment. Which shows on my bank statement. The mistake was not a miscommunication it was misunderstood by your staff. I have even emailed the screenshots of the chat I had with one of your staff members. Where I am telling her that I am still being charged despite me paying in full. Mind you this was in October. I then received a refund in December a whole 2 months after the fact.
You guys refunded me the full amount minus 1 month installment. The account was also not closed after I made full payment which is not my fault but yours. Now you're asking me to make another payment of almost R1.6k I honestly feel like this needs to be sorted out by YOU as Teljoy. I did not ask for a full refund but a refund of the extra debits that were taken from my account AFTER I made the full payment.
Selina also mentioned that there are no notes on my account stating that the account should be closed. Also another issue that is not my fault but YOURS.
I have asked to speak to someone more senior than Selina as she was not listening to what we were saying. Teljoy has yet to come back to me with the findings of their investigation. Also I did not agree to arrangements for payment. I clearly stated that I would like feedback from the investigation first before we move on. Instead I have received invoices and emails stating that an agent has been sent to collect.
How is this fair on your customer? I need this to be resolved by YOU Teljoy. The mistake was made by you and not me. Yet I am being punished for it.
Also your staff should not ask the customer what should be done and how we will proceed. This is your fault and the mistake of your staff. There was no miscommunication or misunderstanding on my side. Read what I asked for in the screenshots sent to Rorisang. You will see what I am asking for and your staff made the mistake. Why was the account not closed when payment was made? The request for the refund came 2 months after the fact, and the refund a full month and a half after that.
Fix your mess.
After I have asked for you guys to investigate she has still pushed for a fridge that I paid for in full to be repossessed.
When I pointed out that I have paid in full she then asked me to come up with a solution. I explicitly asked for a refund for debits that were still going off after my full payment. Which shows on my bank statement. The mistake was not a miscommunication it was misunderstood by your staff. I have even emailed the screenshots of the chat I had with one of your staff members. Where I am telling her that I am still being charged despite me paying in full. Mind you this was in October. I then received a refund in December a whole 2 months after the fact.
You guys refunded me the full amount minus 1 month installment. The account was also not closed after I made full payment which is not my fault but yours. Now you're asking me to make another payment of almost R1.6k I honestly feel like this needs to be sorted out by YOU as Teljoy. I did not ask for a full refund but a refund of the extra debits that were taken from my account AFTER I made the full payment.
Selina also mentioned that there are no notes on my account stating that the account should be closed. Also another issue that is not my fault but YOURS.
I have asked to speak to someone more senior than Selina as she was not listening to what we were saying. Teljoy has yet to come back to me with the findings of their investigation. Also I did not agree to arrangements for payment. I clearly stated that I would like feedback from the investigation first before we move on. Instead I have received invoices and emails stating that an agent has been sent to collect.
How is this fair on your customer? I need this to be resolved by YOU Teljoy. The mistake was made by you and not me. Yet I am being punished for it.
Also your staff should not ask the customer what should be done and how we will proceed. This is your fault and the mistake of your staff. There was no miscommunication or misunderstanding on my side. Read what I asked for in the screenshots sent to Rorisang. You will see what I am asking for and your staff made the mistake. Why was the account not closed when payment was made? The request for the refund came 2 months after the fact, and the refund a full month and a half after that.
Fix your mess.