nG
nico G
1 reviews | Active since May 2013
10 Apr 2026, 14:53
Teljoy is dropping the Ball
i settled the account on the 27 March.
1 payment was not allocated to the new account but to an old one my fault used wrong ref. than my account was debited on the first of the month.
been calling since the 28th to get this resolved now they tell me payment will only be made on the 14th of april
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Teljoy's replyOfficial
10 Apr 2026, 14:58Hi there — thank you for reaching out, and we’re really sorry for the frustration and inconvenience this has caused.At Teljoy, we understand how important it is to have payments allocated correctly and refunds processed without unnecessary delays. While we do have standard processing timelines, we completely understand your concern given the situation and the effort you’ve already made to resolve this. Our customer care manager will contact you
Teljoy's reply10 Apr 2026, 14:58
Official
Hi there — thank you for reaching out, and we’re really sorry for the frustration and inconvenience this has caused.At Teljoy, we understand how important it is to have payments allocated correctly and refunds processed without unnecessary delays. While we do have standard processing timelines, we completely understand your concern given the situation and the effort you’ve already made to resolve this. Our customer care manager will contact you