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Annelie R
1 reviews | Active since Mar 2015
11 Jan 2021, 13:10
TELJOY IS A JOKE
I logged a call for a faulty washing machine on 5th of January. Was informed that someone will contact me within 48hrs. It has been a week and NO ONE HAS CONTACTED ME RE A SCHEDULED TIME YET. How pathetic. Was informed that they will get into contact with the technicians but I am still waiting. I don't care who repairs it my agreement is with Teljoy.
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Replies (4)0
Replies (4)
Teljoy's replyOfficial
11 Jan 2021, 13:30Good day Annelie,
We have attempted to contact you to no avail therefore we have emailed you.
Kind Regards,
The Teljoy Team
We have attempted to contact you to no avail therefore we have emailed you.
Kind Regards,
The Teljoy Team
Best regards,
Teljoy's reply11 Jan 2021, 13:30
Official
Good day Annelie,
We have attempted to contact you to no avail therefore we have emailed you.
Kind Regards,
The Teljoy Team
We have attempted to contact you to no avail therefore we have emailed you.
Kind Regards,
The Teljoy Team
Best regards,
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Annelie R's updateReviewer Update
12 Jan 2021, 07:42So, after my post, Teljoy contacted me as well as Mastercare (the technicians). Mastercare was only informed of my correct contact details (which is on my Teljoy profile) after it was conveyed by Teljoy. Mastercare as arranged to fix my washing machine this morning. Let us hold thumbs that this issue will be resolved.
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Annelie R's update12 Jan 2021, 07:42
Reviewer Update
So, after my post, Teljoy contacted me as well as Mastercare (the technicians). Mastercare was only informed of my correct contact details (which is on my Teljoy profile) after it was conveyed by Teljoy. Mastercare as arranged to fix my washing machine this morning. Let us hold thumbs that this issue will be resolved.
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Annelie R's updateReviewer Update
12 Jan 2021, 19:30And the pathetic service continues. So much for "get it done in the morning". Lack of communication.
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Annelie R's update12 Jan 2021, 19:30
Reviewer Update
And the pathetic service continues. So much for "get it done in the morning". Lack of communication.
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Annelie R's updateReviewer Update
13 Jan 2021, 14:58Guess what? Still now show or any communication from Teljoy or Mastercare! Technician said he will be at my house at 2pm. It is now 3pm and no show!
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Annelie R's update13 Jan 2021, 14:58
Reviewer Update
Guess what? Still now show or any communication from Teljoy or Mastercare! Technician said he will be at my house at 2pm. It is now 3pm and no show!