nS
nelly S
1 reviews | Active since Jun 2012
26 Mar 2026, 12:39
Teljoy is a ****
Appliance stopped working and they don't want to fix it, and they don't want to collect it after contract canceled but they debit my account every month. No accountability from Customer Service and Technical departments. They all keep sending me from pillar to post instead of fixing or collecting the faulty appliance.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
26 Mar 2026, 13:12Thank you for bringing this matter to our attention. We sincerely apologies for the distress and inconvenience you’ve experienced. We understand your frustration regarding being referred between departments without resolution, and we apologies for the lack of accountability you’ve encountered. Please note that our customer care manager will contact you
Best regards,
Teljoy's reply26 Mar 2026, 13:12
Official
Thank you for bringing this matter to our attention. We sincerely apologies for the distress and inconvenience you’ve experienced. We understand your frustration regarding being referred between departments without resolution, and we apologies for the lack of accountability you’ve encountered. Please note that our customer care manager will contact you
Best regards,
Teljoy's replyOfficial
26 Mar 2026, 13:17As per your conversation with Audrey please note that the disconnection has been booked you will be contacted for collection
Best regards,
Teljoy's reply26 Mar 2026, 13:17
Official
As per your conversation with Audrey please note that the disconnection has been booked you will be contacted for collection
Best regards,
nS
nelly S's updateReviewer Update
25 Apr 2026, 09:27Issue still not resolved after numerous calls. I am still sent from pillar to post. I was charged 3months for an appliance that I haven't been using. Cancelation is a hassle with Teljoy. Escalating this matter to the Ombuds for a a resolution and credit.
nS
nelly S's update25 Apr 2026, 09:27
Reviewer Update
Issue still not resolved after numerous calls. I am still sent from pillar to post. I was charged 3months for an appliance that I haven't been using. Cancelation is a hassle with Teljoy. Escalating this matter to the Ombuds for a a resolution and credit.