PB
Patricia B
1 reviews | Active since Jul 2018
02 Dec 2023, 21:13
Teljoy *****ing my money. For the second time
Once again this month money has been deducted from my account and I do not have an account. Last month it was R450 this month it is R650. When I phone they ask for my ID number and they tell me I do not have an account. I ask whose account it is going to and they refuse to tell me. Well now I am going to the SAP. and are charging them with *****. They even put the phone down on me while talking to them last month. I am really fed up with them.
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Replies (3)
Teljoy's replyOfficial
03 Dec 2023, 13:25Hello Patricia, we understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter and revert back to you on Monday morning.
Teljoy's reply03 Dec 2023, 13:25
Official
Hello Patricia, we understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter and revert back to you on Monday morning.
PB
Patricia B's updateReviewer Update
05 Dec 2023, 11:24I am still waiting for your callback. You are prompt in answering to say you are sorry but you don’t bother to phone back. This is ***** as the person checked on the 30th taking out R20.01 then took out R690. Seems you condone this practice and do not want to find out who is doing this. Why?????
PB
Patricia B's update05 Dec 2023, 11:24
Reviewer Update
I am still waiting for your callback. You are prompt in answering to say you are sorry but you don’t bother to phone back. This is ***** as the person checked on the 30th taking out R20.01 then took out R690. Seems you condone this practice and do not want to find out who is doing this. Why?????
Teljoy's replyOfficial
05 Dec 2023, 13:02Please provide us with your bank statement showing the amounts debited so that we will be able to trace the amounts and investigate further, ***
Teljoy's reply05 Dec 2023, 13:02
Official
Please provide us with your bank statement showing the amounts debited so that we will be able to trace the amounts and investigate further, ***