AA
Anna A
1 reviews | Active since Oct 2023
13 Feb 2024, 09:29
Teljoy I am not satisfied with the service. I phoned to sort it out and had the rudest experience
I will never use their service again. Rude person i have encountered in a long time
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
13 Feb 2024, 10:07Good day Anna
Thank you for bringing your recent experience with Teljoy to our attention, Clearly outlining the details of the rude behavior and your dissatisfaction with one of our collections agent.
Your account is in arrears and therefore, our agent was trying to collect money owed to Teljoy. We don't condone such behavior however we expect our team to collect our money and still provide the best customer satisfaction.
Your concerns are valid, and it's important that they are addressed promptly and appropriately.
Thank you for bringing your recent experience with Teljoy to our attention, Clearly outlining the details of the rude behavior and your dissatisfaction with one of our collections agent.
Your account is in arrears and therefore, our agent was trying to collect money owed to Teljoy. We don't condone such behavior however we expect our team to collect our money and still provide the best customer satisfaction.
Your concerns are valid, and it's important that they are addressed promptly and appropriately.
Teljoy's reply13 Feb 2024, 10:07
Official
Good day Anna
Thank you for bringing your recent experience with Teljoy to our attention, Clearly outlining the details of the rude behavior and your dissatisfaction with one of our collections agent.
Your account is in arrears and therefore, our agent was trying to collect money owed to Teljoy. We don't condone such behavior however we expect our team to collect our money and still provide the best customer satisfaction.
Your concerns are valid, and it's important that they are addressed promptly and appropriately.
Thank you for bringing your recent experience with Teljoy to our attention, Clearly outlining the details of the rude behavior and your dissatisfaction with one of our collections agent.
Your account is in arrears and therefore, our agent was trying to collect money owed to Teljoy. We don't condone such behavior however we expect our team to collect our money and still provide the best customer satisfaction.
Your concerns are valid, and it's important that they are addressed promptly and appropriately.
AA
Anna A's updateReviewer Update
13 Feb 2024, 11:14Yes my account in arrears because of items I orderd, that was not suited for bussiness and not explained to me. How ever I canceled a dual deal had it not for a week and now have to pay 2100. And if that isnt enoug I rented a tv and received statements every mont. And paid exactly what showen on statement. And now agtera year get told in a rude manner that you will never rent out a tv for that ammount. And that i am in arrears. I was battling almost 2 months to settle this matter. Phoning constantly on witch i got told. You will phone back, and only a qeek ago was phoned back. As I also have prove on this statement. I have a email stating that this deal was not suited for bussiness, after I had problems with the laptops. I even have a witness who can verify that I could not log in. and since your calls is beeing recorded you should find that when I phoned the first time, i stated it was for bussiness and nobody told me it was not. No need to be rude.
AA
Anna A's update13 Feb 2024, 11:14
Reviewer Update
Yes my account in arrears because of items I orderd, that was not suited for bussiness and not explained to me. How ever I canceled a dual deal had it not for a week and now have to pay 2100. And if that isnt enoug I rented a tv and received statements every mont. And paid exactly what showen on statement. And now agtera year get told in a rude manner that you will never rent out a tv for that ammount. And that i am in arrears. I was battling almost 2 months to settle this matter. Phoning constantly on witch i got told. You will phone back, and only a qeek ago was phoned back. As I also have prove on this statement. I have a email stating that this deal was not suited for bussiness, after I had problems with the laptops. I even have a witness who can verify that I could not log in. and since your calls is beeing recorded you should find that when I phoned the first time, i stated it was for bussiness and nobody told me it was not. No need to be rude.
Teljoy's replyOfficial
13 Feb 2024, 11:21We will investigate the matter with our collections team and then revert back to you regarding the billing of the laptop and the rude agent.
Teljoy's reply13 Feb 2024, 11:21
Official
We will investigate the matter with our collections team and then revert back to you regarding the billing of the laptop and the rude agent.
AA
Anna A's updateReviewer Update
16 Feb 2024, 09:11I am highly impressed by the swift reaction of Teljoy's responce on this matter. It is sorted with the most kind manner. Thank you Selina for your kindness and help. I am extremely grateful
AA
Anna A's update16 Feb 2024, 09:11
Reviewer Update
I am highly impressed by the swift reaction of Teljoy's responce on this matter. It is sorted with the most kind manner. Thank you Selina for your kindness and help. I am extremely grateful
Teljoy's replyOfficial
16 Feb 2024, 10:02We are so delighted that the matter has been sorted in the best form possible.
Teljoy's reply16 Feb 2024, 10:02
Official
We are so delighted that the matter has been sorted in the best form possible.
AA
Anna A's updateReviewer Update
16 Feb 2024, 11:30Thank you sincerely
AA
Anna A's update16 Feb 2024, 11:30
Reviewer Update
Thank you sincerely
Teljoy's replyOfficial
16 Feb 2024, 11:53You are welcome.
Teljoy's reply16 Feb 2024, 11:53
Official
You are welcome.